OnCallable Payment & Fee Policy
Last Updated: 20-December-2025
Effective Date: November 1, 2025
Overview
OnCallable provides a trusted platform and members network that connects Customers who need jobs completed with local Job Service Providers. This Payment & Fee Policy outlines the procedures for pricing, payments, disbursements, and referral incentives within the OnCallable ecosystem.
All transactions on the OnCallable platform are processed through a secure third-party Payment Service Provider (PSP) (e.g., Stripe). OnCallable holds these payments in escrow fashion until job completion is confirmed, ensuring transparency and fairness for both Customers and Job Service Providers.
OnCallable does not act as a financial intermediary or trustee and does not maintain separate designated escrow accounts for each transaction.
Pricing and Quoting
Job Service Provider Quotes
Job Service Providers submit Quotes for job opportunities listed by client members. Quotes represent the base cost for labor and materials as determined by the Job Service Provider.
The Quote amount does not include local taxes or fees; these are calculated based on the job location and added by the platform.
Referral Discounts
OnCallable offers referral incentives that reduce the final job price or increase Job Service Provider competitive advantage:
- Customer Referral Discount: Customers may accumulate up to a maximum 5% reduction of the OnCallable Platform & Service Fee applied to the quote for referred Customers.
Referrals are defined as members who have signed up using your referral code and completed $5,000.00 CAD of business through the OnCallable Application within a calendar year. Each qualifying referral translates to a reward of 1% discount. Rewards accumulate to a maximum of 5%.
While referral credit is capped at 5%, it is possible to maintain a referral buffer by referring additional members in case some do not achieve $5,000.00 in business.
Referral credits are evaluated annually each January based on data from the previous year and apply to the following year's activity.
Discounts are applied after markup and before tax, and referral credits apply only to the markup or service fee portion of the transaction.
Service Fees
OnCallable Platform & Service Fee
A Platform & Service Fee of 20% is applied to the Job Service Provider's quoted amount received by the Customer to support payment processing, dispute management, and operational costs.
The Customer Service Fee is capped at $2000.00 per job.
Example: If the Job Service Provider's Quote is $100.00, the Platform & Service Fee is $20.00.
Service Fees are non-refundable once a job has been successfully completed or released in accordance with Section 5 below.
Fee Adjustments
Service Fees may vary during promotional periods, as part of verified partner programs, or in accordance with the OnCallable referral program.
Any changes to the fee structure will be communicated in advance via email or within the OnCallable platform.
Sales Taxes
Applicable Local Government Taxes (e.g., 13% HST in Ontario, Canada) are calculated based on the location where the job is completed and applied to both the Job Service Provider's Quote and OnCallable's Service Fee.
All Sales Taxes collected on behalf of Job Service Providers are disbursed to the Job Service Provider along with their principal payments. Each Job Service Provider is responsible for remitting collected sales taxes to their governing tax authority (e.g., the Province/State and or Federal Government).
Payment Collection and Holding
All client payments must be made via credit card through OnCallable's integrated PSP (e.g., Stripe).
Payment for a job is authorized and held in escrow fashion by the PSP until one of the following occurs:
- The client confirms completion of the job.
- 48 hours pass after completion without client response.
- Dispute resolution is completed by the OnCallable Team.
Upon release, disbursements are made automatically to the appropriate parties as outlined below.
OnCallable or its PSP may place temporary holds on funds in accordance with fraud prevention or chargeback protocols.
Disbursement of Funds Example
Example Service Area
- Local Government Tax: 13.00%
- Platform & Service Fee: 20.00%
- Service Fee Cap: $2,000.00
Example Job Service Provider
- Job Bid: $5,000.00
Example Customer
- Job Price: $5,950.00
- Referral Discount Max 5%: 1.00%
Example Invoice
- Job Service Provider Bid: $5,000.00
- Platform & Service Fee: $950.00
- Sub Total: $5,950.00
- Provider Sales Tax: $650.00
- Platform Sales Tax: $123.50
- Total: $6,723.50
Invoice Disbursements
- Job Service Provider — Principal: $5,000.00, Tax: $650.00, Total Disbursement: $5,650.00
- OnCallable — Principal: $950.00, Tax: $123.50, Total Disbursement: $1,073.50
Currency
OnCallable transactions are always conducted in the primary official currency local to the address where a job was completed.
Dispute Resolution
If a Customer or Job Service Provider raises a dispute regarding job quality, payment, or scope, the OnCallable Dispute Resolution Team will review all communications and evidence.
Funds will remain held in escrow fashion until:
- The dispute is resolved in favor of either party, or
- A mutual settlement is reached.
The final decision by OnCallable will determine fund release.
The Dispute Resolution Team's decision will be final and binding within the scope of platform operations, without limiting any statutory rights available to either party.
Amendments
OnCallable reserves the right to amend this Payment & Fee Policy at any time. Updates will take effect upon posting on the OnCallable website and will apply to all subsequent job postings and payments.
Contact
For any payment-related questions or disputes, please contact:
OnCallable Support