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Privacy Policy

Last Updated: 20-December-2025

Effective Date: July 17, 2024

You should read this Privacy Policy (the "Privacy Policy") carefully, as it governs use of Personal Information in relation to the Service.

This Privacy Policy describes how ONCALLABLE CORPORATION, operating as OnCallable, (referenced herein as "Company", "Us", "We", "Our") collects, uses, stores and discloses Personal Information of you (referenced herein as "You", "Your", "User") and other users of the Company's website at oncallable.com (the "Website"), mobile applications and related services (collectively with the Website, the "Service").

By using the Service and providing Us with Your Personal Information after You have been informed of this Privacy Policy, in accordance with applicable laws, You agree to the collection, use, storage and communication of information in accordance with this Privacy Policy.

IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, DO NOT USE THE SERVICE AND DO NOT PROVIDE US WITH ANY PERSONAL INFORMATION.

You bear all responsibility for ensuring that Your use of the Service is compliant with all applicable laws and applicable Company terms and conditions at https://oncallable.com/en-ca/policy/termsofuse, all of which are incorporated herein by reference.

We reserve the right at any time and from time-to-time to modify, edit and update the Privacy Policy and we shall do at our sole discretion. You should review the Privacy Policy regularly to make sure that you are aware of any changes. Your accessing the Service or using the Service on and after the date on which we post the revised terms constitutes your acceptance of the Privacy Policy as revised.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Information is any information that relates directly or indirectly to an identified or identifiable individual, and such term is defined by privacy laws.

Consent

You hereby consent and authorize Us to use all Personal Information You provide or that is otherwise collected, as set out in this Privacy Policy, including uses that involve sharing, processing, transmitting, storing and otherwise handling that Personal Information, including transfers across borders, all in a manner consistent with this Privacy Policy. You hereby confirm that You have all rights necessary to grant this consent for Your Personal Information and for Personal Information of others that is provided by You or is otherwise collected in accordance with this Privacy Policy.

Collecting and Using Your Personal Information

Types of Data Collected

We collect Your Personal Information directly from You when You provide it to Us via use of the Service or by sending Personal Information directly to Us, including when You participate in activities such as:

  • creating an account for any Service,
  • making a purchase relating to or via any Service,
  • contacting Us with a question, comment or complaint,
  • engaging with Us on social media, including Our Facebook Fan Page, accessible from https://www.facebook.com/profile.php?id=61562798701896
  • subscribing to a newsletter or taking part in a survey provided by, or on behalf, of Us, and
  • otherwise communicating with Us.

In accordance with applicable laws, we collect Personal Information that we consider necessary for the conduct of Our business and the fulfillment of identified purposes, and in accordance with this Privacy Policy.

The Personal Information that We may collect from You includes, without limitation:

  • Email address
  • First name and last name
  • Phone number
  • Postal address
  • Usage Data

When You provide payment in relation to the Service You may be asked to provide information to facilitate the payment (e.g., bank account information, etc.) and to verify Your identity. Such information may be requested by or for a Third-Party Service Provider engaged by us for payment services, and may include, without limitation:

  • Date of birth
  • Passport or National ID card
  • Bank card statement
  • Other information linking You to a postal address

Basic Usage Information

We also automatically collect Usage Data when You use the Service.

"Usage Data" is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit), and Usage Data that We collect may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Device & Internet Browser Data

When You access the Service by or through a Device, We may collect certain information automatically relating to said Device, including, but not limited to, the Device type, the Device unique ID, the Device IP address, the Device operating system, the Device Internet browser type, unique Device identifiers and other Device diagnostic data.

We may also collect information that Your Internet browser sends whenever You visit our Service or when You access the Service by or through a Device.

Use of Your Personal Information

The Company may use Personal Information for the following purposes:

  • To provide, maintain and improve our Service, including to manage Your Service account, Your registration as a user of the Service, and Your access to features of the Service, and to further develop the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation, in accordance with anti-spam legislation
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, in accordance with anti-spam legislation, and with your express consent as required, unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with Third-Party Service Providers who do so) tailored to Your interests and/or location and to measure its effectiveness, in accordance with anti-spam legislation and with your express consent as required.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Us about our Service users is among the assets transferred.
  • Uses in accordance with our Terms and Conditions and End User License Agreement: We may use Your information for uses relating to our Terms and Conditions at: https://oncallable.com/en-ca/policy/termsofuse, and End User License Agreement at: https://oncallable.com/en-ca/policy/eula.
  • Legal and Regulatory compliance: Your information helps us to: (i) comply with our obligations as a regulated business; (ii) prevent crime; (iii) comply with anti-money laundering regulations and counter-terrorism financing regulations; and (iv) comply with requests for information from law enforcement, courts or regulators.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Disclosure of Your Personal Information

Within the Company, Your Personal Information is disclosed only to Our authorized employees who have a business need to access it, for example Our customer service centre, engineering team software developers, and personnel responsible for providing the Service. These employees can only access the Personal Information they require to perform their job functions. We have informed Our employees of their obligation to preserve the privacy of Personal Information, and we continue to raise awareness about its importance.

We may also share Your Personal Information in the following situations:

  • With Third-party Service Providers Engaged by Company (each a "Third-Party Service Provider"): We may share Your Personal Information with Third-Party Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third-party websites to You after You visited our Service, for payment processing, and to contact You. Our Third-Party Service Providers include information technology service providers, hosting providers, marketing solution providers, and Third-Party Service Providers that may respond on Our behalf to communication that You send to Us. Your Personal Information is only disclosed to them within the context of providing the Service, and these third-parties must respect strict contractual terms that oblige them to maintain the privacy of all Personal Information, to use it only for the purposes of providing the Service and to not keep the Personal Information after the expiry of the agreement;
  • For business transfers: We may share or transfer Your Personal Information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With other users: when You share Personal Information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your Personal Information for any other purpose with Your consent.
  • To Satisfy Legal Requirements: To comply with a legal obligation or if We are required to provide Personal Information in response to a legitimate court order, subpoena to submit documents or investigation by authorities or as otherwise required by applicable laws.
  • To Protect Our Rights: To Protect and defend the rights of the Company, to prevent or investigate possible wrongdoing in connection with the Service, and to protect the personal safety of Users of the Service or the public.

Retention of Your Personal Information

The Company will retain Your Personal Information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent reasonably necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

The retention period depends on the purposes and the nature of the Personal Information. On the expiry of this period, We permanently and securely destroy or anonymize Your Personal Information in compliance with applicable legislation.

Transfer of Your Personal Information

Your information, including Personal Information, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. Therefore, your Personal Information and other data may be transferred to - and maintained on - computers located outside of Your state, province, territory, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

If You are located in Quebec, Your Personal Information may be communicated outside of Québec or Canada, for the purposes described above, including its collection, use, disclosure and storage. In this case, Your Personal Information will also be subject to the laws of the relevant jurisdictions.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other Personal Information.

Delete Your Personal Information

You have the right to delete or request that We assist in deleting the Personal Information that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Service account, if You have one, and visiting the account settings section that allows You to manage Your Personal Information. You may also contact Us to request access to, correct, or delete any Personal Information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Security of Your Personal Information

The security of Your Personal Information is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.

We have implemented reasonable physical, technical and administrative security measures to protect Personal Information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity and format of the Personal Information collected, as well as by the storage methods used. These measures include technical measures, such as data and communication encryption, sensitive credentials being hashed and salted using cryptographic algorithms, and restricted access to data.

Tracking Technologies and Cookies

We may use Cookies, tokens or similar tracking technologies to track the activity on Our Service and store certain information. "Cookies" are small files that are placed on Your computer, Your Device, Your mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Tracking technologies used include beacons, tokens, tags, and scripts to collect and track information and to improve and analyze Our Service.

The technologies We use may include:

  • Cookies or Browser Cookies. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Tokens. We may use secure token-based authentication to maintain user sessions. The tokens shall be digitally signed and transmitted securely, and securely stored and protected using security features.

Cookies and tokens that We use are strictly necessary for functionality of the Website, and no behavioural tracking shall occur without Your consent.

For more information about the Cookies We use and Your choices regarding Cookies, please contact Us.

Your rights and how they may be exercised

Subject to the limits and provisions of applicable laws, You have the right to:

  • Consult Your Personal Information
  • Rectify or update Your Personal Information
  • Withdraw Your consent at any time. Once withdrawn, we will no longer use Your Personal Information based on that consent. However, this withdrawal does not affect the legality of any use that occurred before the consent was withdrawn
  • Request the deletion of Your Personal Information if it is outdated or not justified for the purposes it was collected

If you submit a request to withdraw Your consent to use, communicate and store Your Personal Information, how we handle that request will depend on the situation. Depending on the situation:

  • You may withdraw Your consent, but we will no longer be able to provide you a service that requires such consent;
  • You may not withdraw Your consent because processing your Personal Information is necessary or mandatory.

In either case, we may be legally required to retain certain Personal Information.

You may exercise the foregoing rights at any time by contacting our Privacy Officer (see Contact information below).

Any such request must contain sufficient details for Us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, where set out under applicable laws. We must, however, first verify the identity of the person making such a request.

We will ensure that your Personal Information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is Your responsibility to advise Us of changes to Your Personal Information, such as changes to Your contact information.

Do we make decisions based on automated processing of Personal Information?

It is not our intention to make decisions based exclusively on automated processing of Your Personal Information.

Detailed Information on the Processing of Your Personal Information

The Third-Party Service Providers We use may have access to Your Personal Information. These Third-Party Service Providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use Third-Party Service Providers to monitor and analyze the use of our Service.

Email Marketing

We may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You, in accordance with anti-spam legislation. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us at: info+support@oncallable.com

We may use Third-Party Service Providers to send electronic messages to You on our behalf in response to communication from You.

Payments

We may provide paid products and/or services within the Service, and may use a Third-Party Service Provider to facilitate payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processor service providers whose use of Your Personal Information is governed by their Privacy Policy to which You hereby agree to be bound, which may include the following:

Such payment processors will ask You to provide information to facilitate the payment and to verify Your identity.

Behavioral Remarketing

The Company may use remarketing services to advertise to You after You have accessed or visited our Service, in accordance with applicable legislation, and with Your consent.

We, and Our Third-Party Service Providers on our behalf, use Cookies and non-Cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These Third-Party Service Providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies to which You hereby agree to be bound, and to enable Us to:

  • Measure and analyze traffic and browsing activity on Our Service
  • Show advertisements for our products and/or services to You on third-party websites or apps
  • Measure and analyze the performance of Our advertising campaigns

Some of these Third-Party Service Providers may use non-Cookie technologies that may not be impacted by browser settings that block Cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these Third-Party Service Providers. This allows Our Third-Party Service Providers to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these Third-Party Service Providers and their cross-device capabilities please refer to the Privacy Policy of each Third-Party Service Provider identified in the OnCallable document "OnCallable Third-Party Service Providers".

Usage, Performance and Miscellaneous

We may use Third-Party Service Providers to collect and provide information that we will use to maintain and improve our Service.

Age

To use the Service and to set up a Service account, you must be at least eighteen (18) years of age, or the legally required age to enter into binding contracts under the laws of the jurisdiction in which You reside and/or use the Service. You hereby represent, warrant and confirm that you comply with this obligation.

Changes to this Privacy Policy

We reserve the right, at Our sole discretion, to modify or replace this Privacy Policy at any time.

We will update the "Last Updated" date at the header of this Privacy Policy when the Privacy Policy is modified.

You should regularly review this Privacy Policy, as it is Your responsibility to verify if any changes have been made. However, in the event of any material changes to this Privacy Policy, as determined in our sole discretion, we will make reasonable efforts to provide notification by posting in the Service a notice relating to such material changes. Your continued use of the Service following any such changes, modifications, or updates constitutes Your acceptance of the revised Privacy Policy.

Complaint Process (Canada)

You may file a complaint with Our Privacy Officer (see below) if you believe that We are not complying with Our obligations to protect Personal Information. We will confirm receipt of Your complaint, contact You for more information as needed, conduct a confidential investigation and share its conclusions with You. If Your complaint is justified, we will take appropriate measures to correct the situation. If You are unsatisfied with Our internal review of Your complaint, You can contact the following organizations responsible for the protection of Personal Information: the Office of the Privacy Commissioner of Canada (federal), Québec's Commission d'accès à l'information, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta.

Contact Us

The Privacy Officer (also known as the person in charge of the protection of Personal Information) whom You may contact:

You can contact our Privacy Officer to exercise Your rights, ask questions about Our practices or file a complaint about the protection of Personal Information.

© ONCALLABLE CORPORATION, operating as OnCallable, 2025.