Last Updated: 20-December-2025
Effective Date: November 1, 2025
These Terms and Conditions (the "Terms" or "Terms and Conditions") form a legal agreement between You and ONCALLABLE CORPORATION, operating as OnCallable (defined herein as "Company") that applies to Your use of the Service.
You should read carefully the entirety of these Terms and Conditions, as they govern Your use of the Service, including its content and functionality.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS YOU ARE NOT GRANTED PERMISSION TO ACCESS OR OTHERWISE USE THE SERVICE.
By accessing or using the Service, You agree to be bound by these Terms and Conditions and our Privacy Policy, found here https://oncallable.com/en-ca/policy/privacy ("Privacy Policy"), and the End User License Agreement found here https://oncallable.com/en-ca/policy/eula ("End User License Agreement"), which are incorporated herein by reference and form part of these Terms and Conditions.
These Terms and Conditions govern the Company's relationship with You with respect to Your use of the Service. By accessing and/or using the Service You acknowledge that You have read, understand and agree to comply with these Terms and Conditions as well as all laws applicable to the Service and Your use thereof. You agree that these Terms and Conditions shall be the equivalent of a written paper agreement between You and Company.
If You are accepting these Terms and Conditions on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its employees to these Terms and Conditions.
You agree that it is solely Your responsibility to ensure that Your access to and use of the Service complies with the laws of Your jurisdiction. We make no representation that the Service is appropriate or available for use outside Canada.
We reserve the right at any time and from time-to-time to modify, edit and update these Terms and Conditions and any of our policies. Your access to or use of the Service on and after the date on which we post the revised Terms and Conditions constitutes Your acceptance of the Terms and Conditions as revised as well as of any revised policies.
You are responsible for all software, hardware, services (such as Internet service), and equipment necessary to access and use the Service, including all related expenses, if any.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Application means the software program provided by the Company downloaded by You on any electronic Device, including any such program named OnCallable.
Application Store means the digital distribution service operated and developed by the owner thereof, such as Apple Inc. (Apple App Store) or Google Inc. (Google Play Store), from which You have downloaded the Application.
Affiliate means an entity that controls, is controlled by or is under common control with the Company, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (also referred to as "We", "Us" or "Our") refers to ONCALLABLE CORPORATION, 8980 Highway 12 West, Oro-Medonte, ON L3V0K1, Canada.
Customer (also referred to as "Client") refers to OnCallable users that assume the role of posting jobs and hiring Job Service Providers through the OnCallable Service.
Content refers to content such as text, images, or other information that is incorporated in or provided by the Service, including any that can be posted, uploaded, linked to or otherwise made available by You through the Service, in any form whatsoever.
Device means any device that can access the Service or to which any Service is downloaded, such as a computer, a cellphone or a digital tablet, or other devices.
Job refers to a service requested by a User and that can be scheduled for completion through the Service.
Job Listing refers to the published description of a Job provided by a User, which a Job Service Provider can view and submit a quote for through the Service.
In-app Purchase refers to the purchase of a product, item, service or Subscription made through the Application and subject to these Terms and Conditions and/or the Application Store's own terms and conditions.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Application or the Website or both.
Job Service Provider (also referred to as "Job Service Professional" or "Service Professional" or informally within the OnCallable mobile application as "Pro") means the business seeking to perform Jobs for users through the Service, whether as a company or as an individual.
Website refers to the Company's website, accessible from https://oncallable.com/
You (also referred to as "User" or "Your") means the individual accessing, downloading or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You agree to use the Service at Your own risk. You understand that by using the Service You may be exposed to Content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be responsible or liable in any way for any Service or any Content, including any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of Your use of any Service or Content.
Prior to use of the Application You must create a unique account to access and use the Application, in accordance with the End User License Agreement. All use of the Application by You is subject to and shall be governed by the End User License Agreement, and You hereby agree to comply therewith.
We hereby grant You permission to use the Website as set forth in these Terms, provided that: (a) You use the Website in accordance with all applicable laws; and (b) Your use will otherwise comply with these Terms.
In addition to the other terms set out in these Terms, You agree that when using the Website You will not:
The foregoing is merely a list of examples of prohibited conduct. We reserve the right to take appropriate actions in our sole discretion in response to any inappropriate conduct, or for no reason at all.
Unauthorized use, such as is set out above, is a material breach of these Terms, and may also violate applicable laws including without limitation copyright and trademark laws, the laws of privacy and publicity, and applicable communications regulations and statutes.
You hereby represent and warrant to us that You will utilize the Service and any Content, Data or other information provided to You thereby in accordance with applicable laws, being those laws applicable to the Website and those laws that are applicable in accordance with the jurisdiction where You are located. The foregoing obligation includes, but is not limited to, compliance with privacy and data security laws.
Our Service is not intended for use by minors. We do not collect personally identifiable information from any person we actually know is a child.
AS A CONDITION OF YOUR USE OF THE WEBSITE, YOU WARRANT THAT: (1) YOU HAVE REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE; (2) YOU POSSESS THE LEGAL AUTHORITY TO CREATE A BINDING LEGAL OBLIGATION; (3) YOU WILL USE THE WEBSITE IN ACCORDANCE WITH THE TERMS; AND (4) ALL INFORMATION SUPPLIED BY YOU ON THE WEBSITE IS AND WILL BE TRUE, ACCURATE, CURRENT AND COMPLETE.
By using the Service, You consent to us posting advertisement materials on portions of the Service. Unless expressly stated, we do not recommend or endorse any particular brand of products, services, procedures, or other information that appears or is advertised from time to time on the Service.
The owner of the Service is based in Canada. The Service is not intended for use in any jurisdiction where its use is not permitted. If You access the Service from outside Canada, You do so at Your own risk and You are responsible for compliance with the local laws of Your jurisdiction.
We may, in our sole discretion, offer some or all of our Service to You for free or charge You subscription fees or pay-for-service fees in accordance with our then-current fees included in the Service and/or any schedule, as may be provided from time to time (the "Fee Schedule"). You or a responsible third-party identified to us by You are responsible for paying any such applicable fees in accordance with the Fee Schedule (the "Fees"). Unless otherwise expressly indicated in the Fee Schedule, all Fees are quoted in Canadian dollars or any other currency identified in the Fee Schedule, and may be quoted so as to be exclusive of applicable sales and value added taxes. All Fees are non-refundable and payable upon invoicing or demand from us. You or such responsible third-party are responsible to pay all sales and value added taxes that may be imposed in each applicable jurisdiction and will hold and save us harmless in respect of any such taxes.
We may charge additional fees for functionalities of any Service. All fees are subject to change at our discretion.
We are not responsible for collecting any taxes on behalf of You or any other person. We reserve the right to charge interest on late payments of any fees owing to us and/or any user, and to use any legal means to collect late and outstanding payments, including collections agencies or court proceedings.
Fees may be collected by a third-party Service Provider engaged by us. You are responsible for providing all information required for payment of such fees, and for compliance with such third-party Service Provider's terms of use and other policies and requirements. We bear no obligation or liability relating to such third-party Service Provider or any actions or omissions of such third-party Service Provider.
Fees for the Application are as set out in the End User License Agreement.
All Jobs and activities relating thereto facilitated by the Application are governed by the terms of the End User License Agreement at: https://oncallable.com/en-ca/policy/eula.
If You wish to place an order for a Job (and "Order") or publish a Job Listing on the Service, You may be asked to supply certain information including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information. This information will be retained by Us in accordance with Our Privacy Policy, found here https://oncallable.com/en-ca/policy/privacy.
By placing an Order or publishing a Job Listing, You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) associated with Your Account, Your Order or Your Job Listing; and that (ii) all information You supply to Us in connection with Your Account, Your Order or Your Job Listing is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order or Your Job Listing.
Information pertaining to certain Jobs may be viewable via the Website. For all Jobs viewable via any Service, the User is solely responsible for the content of their Job Listings and any information included therein. A User may withdraw or replace their Job Listings on the Service at any time prior to confirming the Job with a Job Service Provider and making payment. The Jobs available on the Service may be mispriced, described inaccurately, or unavailable, and the Job Service Providers may experience delays in updating information regarding the Jobs.
Neither the Company nor any Job Service Providers shall bear any responsibility or liability to You for any: correction to any errors, inaccuracies or omissions, with regard to any Job Listing; or changes or updates to information in connection with any Jobs or any Job Listings.
We cannot and do not guarantee and are not responsible or liable for, the accuracy, reliability or completeness of any information or of any content in the Job Listings, including prices, specifications, availability, and nature of services.
Scheduling of Jobs by You must be undertaken via the Application.
The Application may be obtained and downloaded from the Application Store, and purchases occurring within the Application (each an "In-app Purchase") may be processed via the Application Store or Service.
More information about how You may be able to manage In-app Purchases using Your Device that are processed by the Application Store, and other costs and terms relating to interaction with the Application Store, may be set out in the Application Store's own terms and conditions or in Your Device's Help settings. You acknowledge and agree that all billing, transaction processes and other activities are handled by the Application Store from where You downloaded the Application and are governed by that Application Store's own terms and conditions, with which You will comply.
Company bears no responsibility or liability for any In-app Purchases or any interaction that is between You and the Application Store.
In-app Purchases processed by the Company cannot be: cancelled after You have initiated such purchase; or redeemed for cash or other consideration or otherwise transferred.
If any In-app Purchase processed by the Company is not successfully downloaded or does not work once it has been successfully downloaded, we will, after becoming aware of the fault or being notified to the fault by You, investigate the reason for the fault. We will act reasonably in deciding whether to provide You with a replacement In-app Purchase or issue You with a patch to repair the fault. In the unlikely event that we are unable to replace or repair the relevant In-app Purchase processed by the Company or are unable to do so within a reasonable period of time and without significant inconvenience to You, We may refund You an amount up to the cost of the relevant In-app Purchase.
You must contact the Application Store directly regarding any In-app Purchases processed by the Application Store and otherwise act in accordance with the agreement between You and the Application Store.
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Our Service allows You to post, submit and otherwise provide (collectively "Post") Content. Content You provide or engage with via the Application is governed by the End User License Agreement.
You are responsible for the Content that You Post to or via the Website, including its legality, reliability, and appropriateness.
By Posting any Content to the Website, including but not limited to images, advertisements, information, or questions, You grant Us and our Affiliates, and each of their and our respective licensees, successors, and assigns a world-wide, royalty free, perpetual, irrevocable, sublicensable, and transferrable, non-exclusive license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such Content for any purpose in any form, medium or technology without compensation to You. You further waive any moral rights or other rights of authorship in and to any Content.
By Posting Content to the Website, You declare, represent and warrant that (a) You have the necessary rights to Post the Content and grant the licence referenced above; and (b) the Content will not (i) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of Your failure to obtain consent to post personally identifying or otherwise private information about a person; (ii) violate any law, statute, ordinance, or regulation; (iii) be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (iv) contain any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data or personal or other information, or that facilitate or enable such or that are intended to do any of the foregoing; or (v) constitute disclosure of any confidential information owned by any third-party.
We have the right, without notice, to refuse or remove Your Content from the Website for any or no reason, in Our sole discretion. You acknowledge and agree that the Company cannot control all Content posted, submitted or otherwise provided by users and/or third parties on the Website.
Do not provide any Content to us if You do not want to give us rights to the Content.
By submitting Content, You declare and warrant that You own or have the necessary rights to submit that Content and have the right to grant the license thereof to us and our Job Service Providers, and each of our respective licensees, successors, and assigns. You represent and warrant that all Content You submit to the Website complies with applicable laws and regulations and these Terms. You understand and agree that You are legally liable, including to any third-party, for the content and accuracy of Your Content. We are not responsible or legally liable to any third-party for the content or accuracy of any Content submitted by You or any other user of the Service.
We may, but have no obligation to, monitor and review Content on the Service. We have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates these Terms or is in any way harmful or objectionable.
Although regular backups of Content are performed for the Service, the Company does not guarantee there will be no loss or corruption of Content or other data.
Corrupt or invalid backup points may be caused by, without limitation, Content or other data that is corrupted prior to being backed up or that changes during the time a backup is performed. Corruption of Content or data may negatively affect the Service.
You acknowledge that the Company has no responsibility or liability related to the integrity of Content, data or any Service, or the failure to successfully restore Content, data or any Service to a usable state.
You agree to maintain a complete and accurate copy of any Content or other data that You provide in a location independent of the Service.
We respect the intellectual property rights of others. It is Our policy to respond to any reasonable claim that Content posted on the Website infringes a copyright or other intellectual property right of any person. Copyright infringement claims relating to the Application shall be addressed in accordance with the terms of the End User License Agreement.
If You are a copyright owner and You believe that Your copyrighted work has been copied by the Company in a way that constitutes copyright infringement that is taking place through the Website, You must submit a notice regarding such copyright infringement claim in writing to the attention of Our copyright agent via email at info+support@oncallable.com and include in Your notice a detailed description of the alleged copyright infringement, including the following:
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.
You understand and agree that the Website, the Application and its entire contents, features, and functionality, including, but not limited to, all information, software, code, data text, displays, graphics, photographs, images, video, audio, music, broadcast, design, text, presentation, website layout, selection, and arrangement, are owned by the Company, its licensors, or other providers of the foregoing, and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
Our name, logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of the Company or its Affiliates or licensors. All of Our trademarks are protected by Canadian law. All other trademarks, service marks, company names or company logos, as used or referenced in the Website and the Application, are the property of their respective owners.
Subject to and conditioned on Your compliance with these Terms and Conditions, we grant You a limited, non-exclusive, non-transferable, non-sublicensable license to access and make use of the Website in accordance with these Terms and Conditions. You are authorized to view, download and print portions of the Website solely for Your personal or Your organization's internal and non-commercial use or as We otherwise permit, provided that You agree not to change or delete any copyright, trademark or proprietary notices from the materials. Your computer and browser may also temporarily store or cache copies of materials being accessed and viewed. Any other use of materials on the Website, including: (a) reproduction, except as authorized herein; (b) modifications; (c) distributions; (d) republication; (e) transmission; (f) re-transmissions; or (g) public showing, without our prior written permission, is strictly prohibited. The licenses granted by Us terminate immediately and without notice to You if You do not comply with these Terms and Conditions.
Rights of use of the Application are granted, and shall be in compliance by You, in accordance with the End User License Agreement.
You have no right, title, or interest in or to the Website or the Application, including but not limited to any Content therein, and all rights not expressly granted relating to the Website and Application are reserved by the Company, including but not limited to all intellectual property rights therein and relating thereto. Any use of the Website, the Application or any intellectual property referenced in this section, except as permitted in these Terms and Conditions, shall constitute a breach of these Terms and an infringement or violation of the rights of the owner thereof, and may be a violation of laws.
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise You to read the terms, including any terms and conditions and privacy policies, of any third-party websites or services that You visit. Your linking to any other off-site websites is at Your own risk, and by using any such link You are agreeing to the third-party terms relating thereto.
Third-party input into content or the Service, or that is linked to via the Service in apps, websites or any other environment or format (collectively "External Content"), are outside of our control. We do not control, endorse, verify the truth or accuracy of, or review any External Content, and we are not responsible for such External Content, whether or not any link or reference thereto is incorporated in the Service. The External Content contained in any third-party apps, websites, information, or software to which a link is provided in the Service are those of the companies or individuals responsible for such External Content and cannot be attributed to us. We do not warrant, nor are we in any way responsible for, information, software, data, or privacy policies, or any terms of use related or pertaining to External Content. By using the Service, You expressly release us from any and all liability arising from Your use of any External Content. Accordingly, when You leave the Service or submit information to any External Content accessible from the Service, the terms and conditions, privacy policy and other policies relating to such External Content will apply to You.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect Your personal information, we cannot guarantee the security of Your personal information transmitted to or from the Service. Any transmission of Content, data, personal information or other information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Service.
Your permission to use the Service ends immediately if You violate any clause or section of the Terms. We may (in our sole discretion) suspend or terminate Your access to or use of the Service without notification for any violation of these Terms, or for other conduct that we deem unlawful or harmful to others. In the event of termination, You are no longer authorized to access the Service, You may not re-register for our Service, and we will use whatever means necessary to enforce this termination.
You may terminate the Terms: (a) in accordance with the End User License Agreement, if applicable to You, any subscription agreement or other agreement in place relating to the provision of the Service to You; (b) in accordance with any written authorization from us for termination that we provide after You provide us with a written request for termination; or (c) if You are only accessing our Service and do not have any account at any time, with immediate effect by ceasing use of the Service and uninstalling and removing all local software components thereof, if any, from Your systems, including removing the Service from Your Device, if applicable.
You acknowledge and agree that we have no obligation to monitor the Website or any Content or other information accessible through the Website, but we do have the right to monitor the Website and any Content or other information accessible through the Website. We may undertake such monitoring pursuant to law, regulation or other reasonable governmental requests, as well as pursuant to our own interests, at our sole discretion.
Should You provide any feedback or commentary to us relating to the Service, our business or otherwise (collectively the "Feedback") You hereby assign all rights, title and interest in and to such Feedback to us, including but not limited to all intellectual property rights therein and relating thereto, and You further hereby waive all moral rights therein in our favour. We reserve the right to utilize such Feedback in any manner, or to decline to utilize the Feedback in any manner, at our sole discretion. For clarity, You will not have any rights, title or interest in any use made of the Feedback, including but not limited to, any products or services developed from the Feedback.
IN NO EVENT WILL COMPANY BE LIABLE UNDER OR IN CONNECTION WITH THESE TERMS AND CONDITIONS UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, AGGRAVATED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE, OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE FEES PAID BY YOU TO COMPANY IN THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.
ALL USE OF THE SERVICE IS AT YOUR SOLE RISK. IN ADDITION TO ALL OTHER DISCLAIMERS AND LIMITATIONS OF COMPANY'S LIABILITIES SET OUT IN THESE TERMS AND CONDITIONS THE COMPANY HEREBY CONFIRMS THAT THE SERVICE IS PROVIDED "AS IS" AND COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM ACCESS AND USAGE OF THE SERVICE. COMPANY MAKES NO WARRANTY OF ANY KIND THAT THE SERVICE WILL MEET YOUR OR ANY OTHER PERSON'S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE. COMPANY MAKES NO, AND EXPRESSLY DISCLAIMS (TO THE EXTENT PERMITTED BY LAW) ALL REPRESENTATIONS AND WARRANTIES AS TO THE SERVICE. COMPANY IS NOT RESPONSIBLE OR LIABLE FOR IN ANY MANNER WHATSOEVER AND MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER IN RELATION TO ANY JOBS, SERVICES OR INFORMATION PROVIDED ON, THROUGH OR IN CONNECTION WITH USE OF THE APP, INCLUDING ANY SERVICES OR INFORMATION PROVIDED BY THIRD-PARTY SERVICE PROVIDERS, JOB SERVICE PROVIDERS, OR SERVICE PROFESSIONALS VIA OR IN RELATION TO THE SERVICE.
You hereby agree at all times to indemnify, defend and hold harmless Company, its agents, suppliers, affiliates, third parties engaged by Company, third parties that assist Company, and their respective parent companies, directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by Company directly or indirectly in respect of or arising from: (i) Your use or misuse of the Website, (ii) any Content, or other information that You Post in relation to or within, the Website, (iii) any breach by You of any term of these Terms and Conditions or applicable law; (iv) Your negligence or wilful misconduct; and (v) any of the foregoing by any entity or other person related to You.
IF YOU ARE DISSATISFIED WITH ANY OF THE CONTENT, DATA, MATERIALS, OR OTHER INFORMATION AVAILABLE THROUGH THE WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING OUR WEBSITE. THIS LIMITATION APPLIES EVEN IF YOUR REMEDIES UNDER THE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.
Any claims under the Terms in connection with Your use of the Website, must be brought within one (1) year of the first date of the event giving rise to such claim. Remedies under the Terms are exclusive and are limited to those expressly provided for in the Terms.
We will cooperate with any investigation by any federal, provincial, or local body or any court or tribunal legitimately exercising its rights. Such cooperation may occur without any notice being provided to You.
These Terms and Conditions shall be construed and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You hereby irrevocably and unconditionally attorn and submit to the non-exclusive jurisdiction of the courts in Toronto, Ontario with respect to any legal action or proceeding relating to these Terms and Conditions.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute amicably by contacting the Company.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.
We will update the "Effective Date" at the header of these Terms when the Terms are modified. You should regularly review these Terms, as it is Your responsibility to verify if any changes have been made. However, in the event of any material changes to these Terms, as determined in our sole discretion, we will make reasonable efforts to provide notification by posting in the Service a notice relating to such material changes. Your continued use of the Service following any such changes, modifications, or updates constitutes Your acceptance of the revised Terms.
These Terms constitute the entire agreement between You and the Company with respect to Your use of the Service and supersede any other understandings or agreements (whether oral or written), representations or claims of the parties regarding such subject matter. You may not amend these Terms.
If You have any questions about these Terms and Conditions, You can contact us:
By email: info+support@oncallable.com
By the contact means provided on this page on the Website: https://oncallable.com/en-ca/contact
© ONCALLABLE CORPORATION, operating as OnCallable, 2025.
Last Updated: 20-December-2025
Effective Date: July 17, 2024
You should read this Privacy Policy (the "Privacy Policy") carefully, as it governs use of Personal Information in relation to the Service.
This Privacy Policy describes how ONCALLABLE CORPORATION, operating as OnCallable, (referenced herein as "Company", "Us", "We", "Our") collects, uses, stores and discloses Personal Information of you (referenced herein as "You", "Your", "User") and other users of the Company's website at oncallable.com (the "Website"), mobile applications and related services (collectively with the Website, the "Service").
By using the Service and providing Us with Your Personal Information after You have been informed of this Privacy Policy, in accordance with applicable laws, You agree to the collection, use, storage and communication of information in accordance with this Privacy Policy.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, DO NOT USE THE SERVICE AND DO NOT PROVIDE US WITH ANY PERSONAL INFORMATION.
You bear all responsibility for ensuring that Your use of the Service is compliant with all applicable laws and applicable Company terms and conditions at https://oncallable.com/en-ca/policy/termsofuse, all of which are incorporated herein by reference.
We reserve the right at any time and from time-to-time to modify, edit and update the Privacy Policy and we shall do at our sole discretion. You should review the Privacy Policy regularly to make sure that you are aware of any changes. Your accessing the Service or using the Service on and after the date on which we post the revised terms constitutes your acceptance of the Privacy Policy as revised.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Information is any information that relates directly or indirectly to an identified or identifiable individual, and such term is defined by privacy laws.
You hereby consent and authorize Us to use all Personal Information You provide or that is otherwise collected, as set out in this Privacy Policy, including uses that involve sharing, processing, transmitting, storing and otherwise handling that Personal Information, including transfers across borders, all in a manner consistent with this Privacy Policy. You hereby confirm that You have all rights necessary to grant this consent for Your Personal Information and for Personal Information of others that is provided by You or is otherwise collected in accordance with this Privacy Policy.
We collect Your Personal Information directly from You when You provide it to Us via use of the Service or by sending Personal Information directly to Us, including when You participate in activities such as:
In accordance with applicable laws, we collect Personal Information that we consider necessary for the conduct of Our business and the fulfillment of identified purposes, and in accordance with this Privacy Policy.
The Personal Information that We may collect from You includes, without limitation:
When You provide payment in relation to the Service You may be asked to provide information to facilitate the payment (e.g., bank account information, etc.) and to verify Your identity. Such information may be requested by or for a Third-Party Service Provider engaged by us for payment services, and may include, without limitation:
We also automatically collect Usage Data when You use the Service.
"Usage Data" is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit), and Usage Data that We collect may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a Device, We may collect certain information automatically relating to said Device, including, but not limited to, the Device type, the Device unique ID, the Device IP address, the Device operating system, the Device Internet browser type, unique Device identifiers and other Device diagnostic data.
We may also collect information that Your Internet browser sends whenever You visit our Service or when You access the Service by or through a Device.
The Company may use Personal Information for the following purposes:
Within the Company, Your Personal Information is disclosed only to Our authorized employees who have a business need to access it, for example Our customer service centre, engineering team software developers, and personnel responsible for providing the Service. These employees can only access the Personal Information they require to perform their job functions. We have informed Our employees of their obligation to preserve the privacy of Personal Information, and we continue to raise awareness about its importance.
We may also share Your Personal Information in the following situations:
The Company will retain Your Personal Information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent reasonably necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
The retention period depends on the purposes and the nature of the Personal Information. On the expiry of this period, We permanently and securely destroy or anonymize Your Personal Information in compliance with applicable legislation.
Your information, including Personal Information, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. Therefore, your Personal Information and other data may be transferred to - and maintained on - computers located outside of Your state, province, territory, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
If You are located in Quebec, Your Personal Information may be communicated outside of Québec or Canada, for the purposes described above, including its collection, use, disclosure and storage. In this case, Your Personal Information will also be subject to the laws of the relevant jurisdictions.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other Personal Information.
You have the right to delete or request that We assist in deleting the Personal Information that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Service account, if You have one, and visiting the account settings section that allows You to manage Your Personal Information. You may also contact Us to request access to, correct, or delete any Personal Information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
The security of Your Personal Information is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.
We have implemented reasonable physical, technical and administrative security measures to protect Personal Information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity and format of the Personal Information collected, as well as by the storage methods used. These measures include technical measures, such as data and communication encryption, sensitive credentials being hashed and salted using cryptographic algorithms, and restricted access to data.
We may use Cookies, tokens or similar tracking technologies to track the activity on Our Service and store certain information. "Cookies" are small files that are placed on Your computer, Your Device, Your mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Tracking technologies used include beacons, tokens, tags, and scripts to collect and track information and to improve and analyze Our Service.
The technologies We use may include:
Cookies and tokens that We use are strictly necessary for functionality of the Website, and no behavioural tracking shall occur without Your consent.
For more information about the Cookies We use and Your choices regarding Cookies, please contact Us.
Subject to the limits and provisions of applicable laws, You have the right to:
If you submit a request to withdraw Your consent to use, communicate and store Your Personal Information, how we handle that request will depend on the situation. Depending on the situation:
In either case, we may be legally required to retain certain Personal Information.
You may exercise the foregoing rights at any time by contacting our Privacy Officer (see Contact information below).
Any such request must contain sufficient details for Us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, where set out under applicable laws. We must, however, first verify the identity of the person making such a request.
We will ensure that your Personal Information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is Your responsibility to advise Us of changes to Your Personal Information, such as changes to Your contact information.
It is not our intention to make decisions based exclusively on automated processing of Your Personal Information.
The Third-Party Service Providers We use may have access to Your Personal Information. These Third-Party Service Providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use Third-Party Service Providers to monitor and analyze the use of our Service.
We may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You, in accordance with anti-spam legislation. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us at: info+support@oncallable.com
We may use Third-Party Service Providers to send electronic messages to You on our behalf in response to communication from You.
We may provide paid products and/or services within the Service, and may use a Third-Party Service Provider to facilitate payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processor service providers whose use of Your Personal Information is governed by their Privacy Policy to which You hereby agree to be bound, which may include the following:
Apple Store In-App Payments
Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
Google Play In-App Payments
Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
Such payment processors will ask You to provide information to facilitate the payment and to verify Your identity.
The Company may use remarketing services to advertise to You after You have accessed or visited our Service, in accordance with applicable legislation, and with Your consent.
We, and Our Third-Party Service Providers on our behalf, use Cookies and non-Cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.
These Third-Party Service Providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies to which You hereby agree to be bound, and to enable Us to:
Some of these Third-Party Service Providers may use non-Cookie technologies that may not be impacted by browser settings that block Cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.
We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these Third-Party Service Providers. This allows Our Third-Party Service Providers to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these Third-Party Service Providers and their cross-device capabilities please refer to the Privacy Policy of each Third-Party Service Provider identified in the OnCallable document "OnCallable Third-Party Service Providers".
We may use Third-Party Service Providers to collect and provide information that we will use to maintain and improve our Service.
To use the Service and to set up a Service account, you must be at least eighteen (18) years of age, or the legally required age to enter into binding contracts under the laws of the jurisdiction in which You reside and/or use the Service. You hereby represent, warrant and confirm that you comply with this obligation.
We reserve the right, at Our sole discretion, to modify or replace this Privacy Policy at any time.
We will update the "Last Updated" date at the header of this Privacy Policy when the Privacy Policy is modified.
You should regularly review this Privacy Policy, as it is Your responsibility to verify if any changes have been made. However, in the event of any material changes to this Privacy Policy, as determined in our sole discretion, we will make reasonable efforts to provide notification by posting in the Service a notice relating to such material changes. Your continued use of the Service following any such changes, modifications, or updates constitutes Your acceptance of the revised Privacy Policy.
You may file a complaint with Our Privacy Officer (see below) if you believe that We are not complying with Our obligations to protect Personal Information. We will confirm receipt of Your complaint, contact You for more information as needed, conduct a confidential investigation and share its conclusions with You. If Your complaint is justified, we will take appropriate measures to correct the situation. If You are unsatisfied with Our internal review of Your complaint, You can contact the following organizations responsible for the protection of Personal Information: the Office of the Privacy Commissioner of Canada (federal), Québec's Commission d'accès à l'information, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta.
The Privacy Officer (also known as the person in charge of the protection of Personal Information) whom You may contact:
By email: info+support@oncallable.com
By visiting this page on our website: https://oncallable.com/en-ca/contact
You can contact our Privacy Officer to exercise Your rights, ask questions about Our practices or file a complaint about the protection of Personal Information.
© ONCALLABLE CORPORATION, operating as OnCallable, 2025.
Last Updated: 20-December-2025
Effective Date: November 1, 2025
This End User License Agreement (the "EULA"), is a legal agreement between you (referenced herein as "you", "user" or "your") and ONCALLABLE CORPORATION, operating as OnCallable (referenced herein as "Company", "us", "we" or "our") that applies to your use of Company's website, mobile application and/or any related services provided by or on behalf of Company in relation to the mobile application (collectively the "App").
You should read carefully the entirety of this EULA, as the terms of this EULA govern your use of the App, including its content and functionality.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS EULA YOU ARE NOT GRANTED PERMISSION TO ACCESS OR OTHERWISE USE THE APP.
This EULA includes the Company's privacy policy available at https://oncallable.com/privacy-policy (the "Privacy Policy") which is incorporated herein by reference. This EULA governs the Company's relationship with you with respect to your use of the App. By accessing and/or using the App you acknowledge that you have read, understand and agree to comply with this EULA as well as all laws applicable to the App and your use thereof. You agree that the EULA shall be the equivalent of a written paper agreement between you and Company.
If you are accepting this EULA on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its employees to this EULA.
You agree that it is solely your responsibility to ensure that your access to and use of the App complies with the laws of your jurisdiction. We make no representation that the App is appropriate or available for use outside Canada.
We reserve the right at any time and from time-to-time to modify, edit and update this EULA and any of our policies. Your access to use of the App on and after the date on which we post the revised terms constitutes your acceptance of the EULA as revised as well as of any revised policies.
You are responsible for all software, hardware, services (such as Internet service), and equipment necessary to access and use the App, including all related expenses, if any.
The App is operable to facilitate connections between Customers and Job Service Providers whereby: (i) Job Service Providers will offer to perform services for Customers; (ii) Customers may search for Job Service Providers; (iii) Customer may post a Job for Job Service Providers to complete; (iv) the Customer may engage a Job Service Provider to perform a Job for Customer by selecting and subsequently accepting a Job Service Provider's quote for a Job; and (v) after accepting a Job Service Provider's quote and making payment in full via the App, the Customer and the Job Service Provider may communicate via the App. "Customer(s)" are individuals and/or businesses seeking to have certain services ("Jobs") performed. "Job Service Providers" are individuals and/or businesses seeking to perform Jobs for Customers. Customers and Job Service Providers are referred to herein together as each a "User" and collectively as "Users". "Posts" include all information uploaded to the App (e.g., information, documents, images, etc.), and "Chats" means all correspondence via electronic messaging between Users via the App.
Each User must have completed an account set up and registration process for the App, which may include compliance with and meeting of standards, qualifications and criterion required or otherwise set by Company, as may be amended from time-to-time at Company's sole discretion. Such standards may include Know Your Customer standards, whereby information may be required for the purposes of verifying a User's identity and in relation to such User's profile and risk.
The App solely operates to provide a means to facilitate and assist with the transfer of payment between a Customer and Job Service Provider for a Job, in accordance with section 5 of this EULA. The App may offer additional functions such as a process for scheduling the Job, dispute resolution for Job Payments, and User reviews. Any dispute resolution undertaken by Company shall solely be in relation to disbursement of Job Payments, and shall be in accordance with section 5(h) of this EULA, and the Company shall not bear any obligation or liability for any other dispute resolution and its obligations and liability for Job Payment dispute resolution is limited in accordance with this EULA.
Job Service Providers shall be responsible for providing bids for Jobs, and Customers shall be responsible for accepting and approving bids for Jobs. Job Service Providers may: (a) offer and provide their services outside of the App, including through competing platforms; and (b) accept or reject Customers and Service Agreements (defined below).
Customer is responsible for determining that the Job meets the Customer's needs, and for approving the Job and Job Service Provider. All approvals of Jobs and Job Service Providers are the responsibility of Customer, as is all research Customer deems necessary prior to scheduling any Job or Job Service Provider to be satisfied that a specific Job Service Provider has the right qualifications and that a Job will meet the Customer's needs.
The App is not an employment agency service or business. Company is not an employer of any User, and Users are not employees of Company. Users and Company are not partners, representatives, agents, joint venturers, independent contractors or franchisees of each other. Company bears no responsibility or liability whatsoever for any Customers, Job Service Providers or Jobs, or any interactions between any Customers and any Job Service Providers.
All connections and interactions between Job Service Providers and Customers within or outside of the App are at the sole risk of the Job Service Providers and Customers, and Company does not and shall not be deemed in any manner to:
Whether within the App or outside of the App, Users do not have authority to, and may not act as agent for, bind, or make any representations on behalf of, Company.
Customer acceptance of a Job Service Provider's quote via the App forms a legally binding contract for the Job, which shall include all of the engagement terms proposed and accepted, and any other contractual terms agreed to, by the Customer and the Job Service Provider in the App for the Job (the "Service Agreement"). All terms of the Service Agreement shall be set out in the App and accessible by Job Service Provider, Customer and Company. Each User agrees that:
You agree that all communications via the App regarding all Jobs will be accessible by and stored by the Company before, during and after each Job is performed (including, without limitation, communications pertaining to the scope of a Job, the applicable Service Agreement and payment details). Such communications may include information provided by a User as well as data relating to use of the App by a User, such as time stamps, internet addresses, and other information that may be collected or generated for the purpose of documenting and tracking activity with the App.
It may be unlawful to perform certain types of Jobs without a license, permit and/or registration, and unlawful performance may result in law enforcement action and/or penalties or fines. Each Job Service Provider is solely responsible for: (i) ensuring it has all requisite expertise, training, experience, qualifications, licenses, permits and registrations required for, or that it is prudent to hold, for any Job the Job Service Provider provides a quote for via the App; (ii) compliance with all federal, provincial, territorial and/or local laws applicable to each Job offered via the App; and (ii) seeking and obtaining appropriate legal guidance for each Job.
Each Job Service Provider bears all responsibilities and liabilities for all employees, assistants, helpers, subcontractors or other personnel ("Job Service Provider Assistant(s)") who perform or assist with the performance of all or any part of any Job, including all of their actions and omissions.
The Job Service Provider assumes full and sole responsibility for the acts and omissions of all Job Service Provider Assistants used in its performance of Jobs and is fully responsible for compliance with all applicable laws by and in relation to all Job Service Provider Assistants, and for: (A) the lawful payment of all compensation, benefits and expenses for its Job Service Provider Assistants, (B) all required and applicable tax withholdings as to such Job Service Provider Assistants, (C) ensuring and verifying that all Job Service Provider Assistants are registered Users in good standing on the App; and (D) ensuring that all Job Service Provider Assistants have the experience, expertise, qualifications and other qualities, and insurance coverage, relevant to each Job.
You are responsible and liable for: (i) all uses that you make of the App, whether directly or indirectly, and including all of your actions and omissions; and (ii) ensuring that you solely use the App in accordance with the Terms of this EULA. Your use of the App and any of its functions is at your sole risk, and the Company bears no liability or responsibility for your use of the App.
You will be required to register and set up an account in order to access and use the App (the "App Account"). Your App Account must include: (i) your legal name (as per your government issued identification), (ii) an up-to-date photo of yourself, and (iii) the legal business name of the entity on behalf of which you are setting up an App Account (as per legal business registration documents) if applicable. You hereby agree to comply with all of the terms of this EULA (which includes the Company Privacy Policy) and any additional terms imposed by the Company. Your App Account is for you as a single-user only and hereby agree and confirm that you will not share the App Account with any other person. You may not use as a username the name of another person or entity or that is not lawfully available for use, or that infringes on the rights of others, including names or trademarks, without proper authorization. Usernames that are offensive, vulgar, or obscene are also prohibited. Additionally, providing false contact information of any kind may lead to the termination of Your App Account. You are fully and solely responsible for (a) maintaining the confidentiality of your App Account, including any log-in, password, and account number provided by or given to you to access the App; and (b) all activities that occur under your App Account, even if not undertaken or authorized by you. You shall immediately notify Company if you suspect or become aware of any loss or theft of your App Account password or any unauthorized use of any of your App Account. Company will not be liable for any loss or damage arising from your failure (whether inadvertent or intentional) to comply with these obligations.
You may be permitted and/or required to provide images and other information and data to the App. You hereby: (i) assign all right, title and interest in and to all such data to the Company, and should any such data not be assignable in accordance with applicable laws, you hereby grant a non-exclusive, perpetual, non-revocable license and right to the Company to copy and make any other use of such data as required for the purposes of this EULA and or the operation of the App or the Company; (ii) consent to all uses of all data that you provide, including but not limited to images you provide, Posts, Chats and Dispute Resolution Requests, and all uses of all data that we collect relating to your App Account and your use of the App (collectively the "User Data") by us; and by third parties, in accordance with this EULA, and (iii) acknowledge that any and all User Data may be transferred outside of Canada, and inter-provincially within Canada, and that as a result of any transfer User Data may be treated in accordance with foreign laws, or the laws of provinces to which it is transferred. We will apply reasonable efforts to handle the User Data in a manner consistent with Canadian privacy laws.
To use the App and to set up an App Account, you must be at least eighteen (18) years of age, or the legally required age to enter into binding contracts under the laws of the jurisdiction in which you reside and/or use the App. You hereby represent, warrant and confirm that you comply with this obligation.
The App may collect and provide information relating to insurance pertaining to a Job from a Job Service Provider or other Users. Neither the App nor the Company is responsible for verifying such information, and it shall be solely the responsibility of the Users to obtain and verify information relating to insurance for a Job between themselves. The granting by the App of any badge, recognition or credit to any User on the basis of insurance information being provided shall have no bearing upon this clause or any other obligations or liabilities of any User relating to insurance. The only dispute resolution that shall be facilitated by the Company in relation to any Job shall be in accordance with section 5(h) of this EULA, and no such dispute resolution shall extend in any manner to any insurance claim or otherwise in relation to insurance or the lack thereof of any User. In addition to other representations and warranties you provide in this EULA, all Users represent and warrant that:
In addition to other representations and warranties you provide in this EULA, if you are a Job Service Provider, you represent and warrant that you:
Subject to and conditioned on your compliance with the terms and conditions of this EULA and the Company Terms and Conditions at: https://oncallable.com/en-ca/policy/termsofuse (the "Company Terms and Conditions"), Company hereby grants you a non-exclusive, non-transferable right to download to your device, access and use the App in accordance with the terms of this EULA. Use of the App is limited to solely your personal use or use for internal purposes of the company or other legal entity you represent.
You shall not use the App for any purposes beyond the scope of the rights of access expressly granted in this EULA. You shall not at any time, directly or indirectly, and shall not assist or permit any other person or entity to: (i) copy, modify, or create derivative works of the App or any other Company IP, in whole or in part; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the App; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the App, in whole or in part; (iv) remove any proprietary notices from the App; (v) use the App in any manner, or otherwise engage in any action or omission, which could diminish, damage or otherwise negatively affect in any manner the reputation or any brand of the Company; or (vi) use the App in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law. You agree you will not upload to the App or post within the App any content (including but not limited to any Posts or Chats) if such posting, would be considered: (A) defamatory, abusive, or a violation; (B) to diminish, infringe, misappropriate or violate of any intellectual property or other property or proprietary rights of Company or any third-party; or (C) unlawful in any manner. In addition to the other terms set out in the EULA, you agree that when using the App you will not:
The foregoing is merely a list of examples of prohibited conduct. The Company reserves the right to cancel a user account or take other appropriate actions in its sole discretion in response to any inappropriate conduct, or for no reason at all. Unauthorized use, such as is set out above, is a material breach of this EULA, and may also violate applicable laws including without limitation copyright and trademark laws, the laws of privacy and publicity, and applicable communications regulations and statutes. You hereby represent and warrant to the Company that you will utilize the App and any other information provided to you in accordance with applicable laws, being those laws applicable to the App and those laws that are applicable in accordance with the jurisdiction where you are located. The foregoing obligation includes, but is not limited to, compliance with privacy and data security laws.
Users are subject to a "Know Your Customer" review process before they can enter into Service Agreements on the App, which includes, but may not be limited to, identity verification that Company, or its Third-Party Service Provider(s) or other subcontractor(s), will conduct using information the User provides in the App. For example, Users may be required to upload to the App: (i) a photo of a government issued photo identification document (the "Photo ID"); (ii) proof of the User's address, that is separate and distinct from the Photo ID; and (iii) a photo that shows the User holding their Photo ID beside their face. The App and the Company may utilize the uploaded items to set up the User's App Account (as defined in this document), or for other verification purposes, at the discretion of the App and the Company. You agree to undergo such reviews as applicable to you, and you agree to the Company's use of the personal information you provide for such reviews, including but not limited to identity verification should the App or the Company undertake any such reviews or verifications.
(i) Suspension. Notwithstanding anything to the contrary in this EULA, Company may temporarily suspend your access to any portion, or all, of the App if Company reasonably determines that: (A) there is a threat or attack on the App, (B) your use of the App does, or is suspected to, disrupt or pose a security risk to the Company, the Company IP or to any other User of the App, (C) you are using or suspected of using the App for fraudulent or illegal activities, (D) other Users have submitted complaints about you to Company, or (E) in the event of any other actual or suspected breach by you of any part of this EULA.
(ii) Deactivation. Notwithstanding anything to the contrary in this EULA, Company, in its sole discretion, may deactivate your App Account and/or prohibit your access to the App upon its confirmation and/or investigation of any of the foregoing grounds for suspension relating to you or your use of the App. Company will provide you with written notice of its determination to deactivate your account if so required in accordance with applicable laws, or at its sole discretion. If you wish to appeal any determination made by Company pursuant to this Section, please contact us at info+appeal@oncallable.com within 14 days of receipt of such notice with the grounds for your appeal. The Company will consider your grounds of appeal, but ultimately has the sole and exclusive right to determine whether to reinstate your access App Account and/or your access to the App.
(iii) Maintenance. Company may undertake testing and audits of the App, such as scanning for malware, at its sole discretion. Company may determine that the App requires maintenance at any time, at its sole discretion, and without notice to you. During such maintenance the App may be unavailable for access and use.
Company may further cancel, deactivate or suspend the App for any reason at its sole discretion.
(iv) Company will have no liability for any damage, liabilities, losses (including any loss of data), or any other consequences that you may incur as a result of any of the following occurring for any reason whatsoever: suspension, deactivation, cancellation or any maintenance of the App. Company bears no liability or responsibility whatsoever for any lack of access or use of the App.
(v) Provision of Access & Use of the App. The App will be provided:
To the extent permitted by applicable law, the Company and the Job Service Provider reserve the right, at their sole discretion and without liability to You, to refuse or cancel any order for a Job (an "Order") or description of a Job published via the App by a Job Service Provider (a "Job Listing") at any time. If an Order is cancelled, You will be notified using the contact information provided at the time of submission. It is your responsibility to ensure that your contact details are accurate and up to date. Additionally, the Company reserves the right to limit or reject any Job Listing or Order that appears to be submitted by unauthorized parties or if the Job Listing or Order is suspected of being fraudulent, deceptive, made using stolen credentials or payment methods, or otherwise in violation of applicable laws, the Company Terms and Conditions, or this EULA. You may request to cancel or modify an Order You placed subject to the limitations under the service agreement You have entered into with the Job Service Provider. We will reimburse You no later than 14 days from the day on which We receive the notice of your cancellation of the Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Payments relating to the App and all other amounts owed and/or to be paid by any User, must be paid through the PSP. All Users will be required to set up an account with the PSP, which will be conducted in accordance with the PSP's requirements and at the PSP's discretion (the "PSP Services Agreement"). As an example, the following, or other requirements, may be required by a PSP: registration with the PSP, consent to the terms of service of the PSP, completion of a vetting process and/or account validation, and providing payment method details to the PSP. Company is not a party to any PSP Services Agreement, and has no obligations, responsibility or liability to any User under any PSP Services Agreement or in relation to any processing or other handling of payments, or any unavailability or defect of a PSP.
Customers will be required to provide to the Company via the App all fees and other amounts owed for all Jobs, as well as other amounts owing relating to the App in any manner. Fees and other amounts for each Job shall be agreed to in advance by the Customer and Job Service Provider and such agreed upon fee will be recorded in the App ("User Set Fee"). Company will charge Users an application management fee for each Job (the "App Fee") as described in more detail below. Customer shall pay for each Job the User Set Fee for the Job, plus the amount of the App Fee (collectively being the "Job Fee").
The App Fee will be based on the App Fee rate and other details relating thereto as set by Company current at the time when the Job occurs, and may include service fees (the "Service Fee"), applicable taxes, and other fees for use of the App and management of payment for Jobs by us under this Agreement. The App Fees shall be set out on https://oncallable.com/en-ca/policy/fee as may be amended by the Company from time-to-time. The App Fee, including any Service Fee, is non-refundable, except at the discretion of the Company in relation to any resolution of any disputes for Job Payments as set out in section 5(h). The Customer and Job Service Provider are each responsible for payment of fifty percent (50%) of the App Fee. The Job Service Provider's portion of the App Fee (the "Job Service Provider App Fee") will be deducted from the Job Payment, as set out in section 5(c)(ii). The Customer's portion of the App Fee (the "Customer App Fee") will be owed with as part of the Job Fee payment. The App Fee will be disbursed to Company upon confirmation by the Customer that the Job has been completed.
Should any discounts or reductions be applicable to any Job Fee, such discounts or reductions shall be applied to the Job Fee, and to any portion thereof that is paid to the Job Service Provider, as applicable. As one possible example, loyalty program credits may be applied to reduce the Job Fee.
If you fail to make any payment when due, whether once or multiple times, engage in activities that cause disruption for the App or the Company, or otherwise abuse the App, without limiting Company's other rights and remedies, Company may suspend your access to any portion or all of the App until such amounts are paid in full, or such activities are remedied, and/or may deactivate your App Account and access to the App. Company reserves all rights to pursue all actions, including actions, claims, damages and other remedies available at law or equity, to pursue and obtain fees and other amounts owing to it.
All User Set Fees and App Fees payable by Customers are exclusive of taxes and similar assessments, which will be charged in addition to said other amounts. The Job Fee may include certain taxes, and the Job Payment may remit some taxes to Job Service Provider. All Users are responsible for all applicable taxes, including any harmonized sales tax (HST), goods and services tax (GST), provincial sales tax (PST), use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, provincial, territorial or local governmental, or regulatory authority on any amounts payable under this EULA. We do not have any responsibility or liability for any User's personal or professional tax obligations whatsoever.
Company may assist with disputes between any Customer and Job Service Provider relating to Job Fee, excepting any dispute relating to any taxes included in any Job Fees, in accordance with the following:
To the extent permitted by applicable law, the prices quoted by a Job Service Provider or in a Job Listing may be revised by the Job Service Provider subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Job Service Provider. In that event, You will be notified of the revised prices, and have the right to cancel your Order.
You acknowledge that Company owns all right, title, and interest in and to the App, including all intellectual property and rights therein and relating thereto, as well as other Company intellectual property (collectively the "Company IP"). Except for the limited licensed rights expressly granted to you under this EULA, nothing in this EULA grants, by implication, waiver, estoppel, or otherwise, to you, any other User or any third-party any right, title, or interest in or to any Company IP. For clarity, the App may provide access to content that is licensed to Company by other Users or other third parties, and such content shall be protected as Company IP, in accordance with the terms of this EULA. You are responsible for reporting to Company in a timely manner any infringement or threat of infringement of the App or any other Company IP. Company shall have the sole right to pursue any action relating to any such infringement, at its sole discretion.
You may at your discretion provide Company with information (e.g., in Posts, Chats, User Data, and other content you provide via the App, or as comments, questions, information, notices (e.g., of bugs in the App or other notices), ideas, know-how, concepts, techniques, etc.), feedback relating to the App, or suggestions or recommendations for changes (e.g., new App features or functionality, etc.) relating to the App (collectively "Feedback"). Company is free to use, or not to use, such Feedback at its sole discretion, irrespective of any other obligation or limitation governing such Feedback. You hereby assign to Company all present and future right, title, and interest in all Feedback and all intellectual property therein and relating thereto, and waive all moral rights therein. You agree that you are not entitled to any attribution or compensation relating to the Feedback or any related intellectual property, or results of the use thereof, whatsoever.
By using the App, you grant Company, its Third-Party Service Providers, and their current or future parents, subsidiaries, successor and assigns, as well as any other entity under common control or ownership of the foregoing, a royalty-free, perpetual, irrevocable, non-exclusive right and license to reproduce, modify, translate, publish, create derivative works from, distribute, transmit, perform, edit, reformat, display and otherwise use, including for advertising and marketing purposes, all User Data, and any portion thereof, worldwide, in any format, media, or technology now known or later developed. You hereby acknowledge that Company owes no obligation of confidentiality, attribution, consideration or other compensation, or approval to you relating to User Data, except any confidentiality that is in accordance with applicable privacy laws.
You hereby waive any right to enforce any intellectual property or proprietary right against Company or its parent, affiliates, and subsidiaries, including but not limited to as a result of or on the basis of any use or exploitation of any User Data, including any incorporation of any User Data into any Company product or service.
The Company may engage one or more Third-Party Service Providers, including but not limited to PSP, to assist with the App or activities relating to the App (each a "Third-Party Service Provider"). The App may further incorporate or link to third-party webpage, software, platform, information or intellectual property that is integrated in, or linked to, the App, in any form whatsoever (collectively "External Content").
Company does not control or endorse, and is not responsible or liable for any Third-Party Service Provider or External Content. Company is not responsible for verifying the truth or accuracy of, or reviewing any External Content. Services of Third-Party Service Providers and External Content will be subject to the terms and policies of the Third-Party Service Provider or External Content provider, as applicable, and by using the App you agree to such terms and policies and acknowledge that you are responsible for reading and compliance with all such terms and policies. Company is not responsible for the availability of services of Third-Party Service Providers or External Content, and all uses thereof by you is solely at your own risk. All statements and/or opinions expressed in any External Content or by any Third-Party Service Provider are solely the opinions and the responsibility of the person or entity providing those statements or opinions. Such statements and opinions do not necessarily reflect the opinion of Company and Company has not responsibilities or liabilities relating thereto. By using the App, you expressly release Company from any and all liability arising from your use of any External Content or services of a Third-Party Service Provider.
If you consider any External Content to be unlawful you shall promptly report such External Content in writing to Company. Company may remove links to External Content it deems unlawful from the App.
In addition to other representations and warranties that you provide in this EULA, you represent and warrant that:
Company may engage in, but is not responsible for, screening, policing, editing, or monitoring your use of the App, and you agree to use reasonable discretion and caution in access to and use of the App. If you violate this EULA, a Service Agreement or Company IP, or misuse the App, Company may, in its sole discretion, take whatever action is necessary to protect Company's legal or equitable rights, or otherwise enforce this EULA. Company may moderate disagreements with you relating to any such violation or misuse of the App, but shall only do so at Company's sole discretion. Company shall apply reasonable efforts to watermark any information uploaded by you, and whether or not such uploads are watermarked, the uploads are the property of Company, and shall only be used by you in compliance with this EULA. Company will cooperate with law enforcement in relation to the App and this EULA.
By using the App, you hereby consent to and authorize the collection, use, reproduction, hosting, transmission, disclosure and other handling of all User Data, including your personal information, by Company or its Third-Party Service Providers, as required for the App, fee processing, and otherwise in compliance with the Company's Privacy Policy.
You acknowledge that User Data, including personal information, may be transferred inter-provincially or to foreign jurisdictions, where it will be handled and treated in accordance with the laws application in the province or foreign jurisdiction to which it is transferred, and you hereby consent to such transfer(s).
Notwithstanding that we apply security measures to the App, there is no guarantee that information or personal information on or related to the App, or submissions to the App, or that is transmitted through the Internet, will be maintained as confidential and secure. Company assumes no liability or responsibility therefor.
ALL USE OF THE APP IS AT YOUR SOLE RISK. IN ADDITION TO ALL OTHER DISCLAIMERS AND LIMITATIONS OF COMPANY'S LIABILITIES SET OUT IN THIS EULA THE COMPANY HEREBY CONFIRMS THAT THE APP IS PROVIDED "AS IS" AND COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM ACCESS AND USAGE OF THE APP. COMPANY MAKES NO WARRANTY OF ANY KIND THAT THE APP WILL MEET YOUR OR ANY OTHER PERSON'S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE. COMPANY MAKES NO, AND EXPRESSLY DISCLAIMS (TO THE EXTENT PERMITTED BY LAW) ALL REPRESENTATIONS AND WARRANTIES AS TO THE APP.
COMPANY IS NOT RESPONSIBLE OR LIABLE FOR IN ANY MANNER WHATSOEVER AND MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER IN RELATION TO ANY JOBS, SERVICES OR INFORMATION PROVIDED ON, THROUGH OR IN CONNECTION WITH USE OF THE APP, INCLUDING ANY SERVICES OR INFORMATION PROVIDED BY THIRD-PARTY SERVICE PROVIDERS OR JOB SERVICE PROVIDERS VIA OR IN RELATION TO THE APP.
You hereby agree at all times to indemnify, defend and hold harmless Company, its agents, suppliers, affiliates, third parties engaged by Company, third parties that assist Company, and their respective parent companies, directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by Company directly or indirectly in respect of or arising from: (i) your use or misuse of the App, (ii) any User Data or Posts, Chats, other images, content or information that you provide to, in relation to, or post within, the App, including but not limited to any relating to any Dispute Resolution Request, (iii) any breach by you of any term of this EULA or applicable law; (iv) your negligence or wilful misconduct; and (v) any of the foregoing by any Job Service Provider Assistant, entity or other person related to you.
IN NO EVENT WILL COMPANY BE LIABLE UNDER OR IN CONNECTION WITH THIS EULA UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, AGGRAVATED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE, OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS EULA UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE APP FEES PAID BY YOU TO COMPANY IN THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.
IN ADDITION TO OTHER PROVISIONS IN THIS EULA, COMPANY IS NOT AND SHALL NOT BE LIABLE OR BEAR ANY RESPONSIBILITY FOR:
IF YOU ARE DISSATISFIED WITH ANY OF THE CONTENT, DATA, MATERIALS, OTHER INFORMATION, POSTS, CHATS, BIDS, DISPUTE RESOLUTION, SERVICES OR JOBS AVAILABLE THROUGH THE APP, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE APP. THIS LIMITATION APPLIES EVEN IF YOUR REMEDIES UNDER THE EULA FAIL OF THEIR ESSENTIAL PURPOSE.
The term of this EULA extends until it is terminated in accordance with the terms of this EULA.
In addition to any other express termination right set forth in this EULA, Company may terminate this EULA: (i) effective on written notice to you, at Company's discretion; (ii) immediately if you breach any of your obligations or any term of this EULA, including but not limited to your representations and warranties under this EULA; or (iii) if you stop using the App or you or the Company deactivates your App Account. You may terminate this EULA by deactivating your App Account, excepting that you may not terminate this Agreement while any Service Agreement is in effect. Termination of this EULA shall not absolve you in any manner of any obligations or liabilities that you bear under this EULA.
Upon expiration or earlier termination of this EULA, you shall immediately: (i) discontinue use of the App; and (ii) pay all outstanding unpaid fees and other amounts owing under this EULA.
Sections 1(f)-(h), 2(a)(i)-(iii), 2(b)-(c), 2(d)(ii), 3, 4(b), 4(d)(v), 5(a)-(c), 5(e)-(f), 6, 7(b), 8-16, 17(c)-(d) and 18-19, as well as other sections of this EULA that by their nature survive termination or expiration, shall survive termination and expiration of this EULA.
Company will cooperate with any investigation by any federal, provincial, or local body or any court or tribunal legitimately exercising its rights. Such cooperation may occur without any notice being provided to you and may involve disclosure of your User Data, including personal information. You hereby consent to such disclosure of your User Data.
This EULA, together with any other documents incorporated herein by reference and all related Exhibits, constitutes the sole and entire agreement of the Parties with respect to the subject matter of this EULA and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter.
Amendment or modification of this EULA may be made by Company and shall be effective immediately thereafter.
Except as otherwise set forth in this EULA, (i) no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this EULA will operate or be construed as a waiver thereof, and (ii) no single or partial exercise of any right, remedy, power, or privilege hereunder will preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
If any provision of this EULA is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this EULA or invalidate or render unenforceable such term or provision in any other jurisdiction.
This EULA shall be construed and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You hereby: (i) irrevocably and unconditionally attorn and submit to the non-exclusive jurisdiction of the courts of Toronto, Ontario with respect to any legal action or proceeding relating to this EULA.
You may not assign any of your rights or delegate any of your obligations hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the prior written consent of Company. Any delegation contrary to this section shall be deemed null and void. This EULA is binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns.
You acknowledge and agree upon a breach or threatened breach by you of any of your obligations under this EULA Company will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.
If you have any questions about the App or this EULA, please contact Company at the following email address: info+support@oncallable.com
© ONCALLABLE CORPORATION, operating as OnCallable, 2025.
Last Updated: 20-December-2025
Effective Date: November 1, 2025
OnCallable provides a trusted platform and members network that connects Customers who need jobs completed with local Job Service Providers. This Payment & Fee Policy outlines the procedures for pricing, payments, disbursements, and referral incentives within the OnCallable ecosystem.
All transactions on the OnCallable platform are processed through a secure third-party Payment Service Provider (PSP) (e.g., Stripe). OnCallable holds these payments in escrow fashion until job completion is confirmed, ensuring transparency and fairness for both Customers and Job Service Providers.
OnCallable does not act as a financial intermediary or trustee and does not maintain separate designated escrow accounts for each transaction.
Job Service Providers submit Quotes for job opportunities listed by client members. Quotes represent the base cost for labor and materials as determined by the Job Service Provider.
The Quote amount does not include local taxes or fees; these are calculated based on the job location and added by the platform.
OnCallable offers referral incentives that reduce the final job price or increase Job Service Provider competitive advantage:
Referrals are defined as members who have signed up using your referral code and completed $5,000.00 CAD of business through the OnCallable Application within a calendar year. Each qualifying referral translates to a reward of 1% discount. Rewards accumulate to a maximum of 5%.
While referral credit is capped at 5%, it is possible to maintain a referral buffer by referring additional members in case some do not achieve $5,000.00 in business.
Referral credits are evaluated annually each January based on data from the previous year and apply to the following year's activity.
Discounts are applied after markup and before tax, and referral credits apply only to the markup or service fee portion of the transaction.
A Platform & Service Fee of 20% is applied to the Job Service Provider's quoted amount received by the Customer to support payment processing, dispute management, and operational costs.
The Customer Service Fee is capped at $2000.00 per job.
Example: If the Job Service Provider's Quote is $100.00, the Platform & Service Fee is $20.00.
Service Fees are non-refundable once a job has been successfully completed or released in accordance with Section 5 below.
Service Fees may vary during promotional periods, as part of verified partner programs, or in accordance with the OnCallable referral program.
Any changes to the fee structure will be communicated in advance via email or within the OnCallable platform.
Applicable Local Government Taxes (e.g., 13% HST in Ontario, Canada) are calculated based on the location where the job is completed and applied to both the Job Service Provider's Quote and OnCallable's Service Fee.
All Sales Taxes collected on behalf of Job Service Providers are disbursed to the Job Service Provider along with their principal payments. Each Job Service Provider is responsible for remitting collected sales taxes to their governing tax authority (e.g., the Province/State and or Federal Government).
All client payments must be made via credit card through OnCallable's integrated PSP (e.g., Stripe).
Payment for a job is authorized and held in escrow fashion by the PSP until one of the following occurs:
Upon release, disbursements are made automatically to the appropriate parties as outlined below.
OnCallable or its PSP may place temporary holds on funds in accordance with fraud prevention or chargeback protocols.
| Example Service Area | |
|---|---|
| Local Government Tax | 13.00% |
| Platform & Service Fee | 20.00% |
| Service Fee Cap | $2,000.00 |
| Example Job Service Provider | |
|---|---|
| Job Bid | $5,000.00 |
| Example Customer | |
|---|---|
| Job Price | Referral Discount Max 5% |
| $5,950.00 | 1.00% |
| Example Invoice | |
|---|---|
| Line Item | Rate |
| Job Service Provider Bid | $5,000.00 |
| Platform & Service Fee | $950.00 |
| Sub Total | $5,950.00 |
| Provider Sales Tax | $650.00 |
| Platform Sales Tax | $123.50 |
| Total | $6,723.50 |
| Invoice Disbursements | |||
|---|---|---|---|
| Payee | Principal | Tax | Total Disbursement |
| Job Service Provider | $5,000.00 | $650.00 | $5,650.00 |
| OnCallable | $950.00 | $123.50 | $1,073.50 |
OnCallable transactions are always conducted in the primary official currency local to the address where a job was completed.
If a Customer or Job Service Provider raises a dispute regarding job quality, payment, or scope, the OnCallable Dispute Resolution Team will review all communications and evidence.
Funds will remain held in escrow fashion until:
The final decision by OnCallable will determine fund release.
The Dispute Resolution Team's decision will be final and binding within the scope of platform operations, without limiting any statutory rights available to either party.
OnCallable reserves the right to amend this Payment & Fee Policy at any time. Updates will take effect upon posting on the OnCallable website and will apply to all subsequent job postings and payments.
For any payment-related questions or disputes, please contact:
OnCallable Support
Last Updated: 20-December-2025
Effective Date: November 1, 2025
This document applies to all users of the OnCallable platform: Customers and Job Service Providers
This single document combines our operational rules with public-facing Community Guidelines that govern user activity on the OnCallable mobile application.
OnCallable Governing Documents: EULA, Terms of Use, Privacy Policy, and OnCallable Application Rules & Community Guidelines
Customer: A user that posts a job within the OnCallable application for bid and completion by a service professional
Job Service Provider: A user that responds to jobs posted by Customers with a bid and timeline to complete the job and subsequently completes the job
OnCallable is a private network of trusted users residing with a mobile application to facilitate completion of services between members. All members are required to complete Know Your Customer (KYC) verification prior to using the mobile application.
Within the OnCallable mobile application users sign up as Customers or Job Service Providers. Customers have the ability to post jobs using supported service templates. Job Service Providers have the ability to bid and propose a timeline to complete the jobs. Job Service Providers also inherit Customer privileges also having the ability to post jobs for other Job Service Providers.
The OnCallable platform also ensures payment is secured for both Customers and Job Service Providers prior to the start of any job. Customers pay the entire fee required by a Job Service Providers bid in advance. Payment is held in escrow until the job is completed satisfactorily or dispute resolution is completed. Payment is disbursed to the Job Service Providers or refunded to the Customer when the job is closed.
OnCallable members will maintain a user profile visible to other users and can post reviews within the application following a closed service opportunity.
OnCallable implements a user strike system that will directly impact the status of a user account. Some strikes have a grace period allowing the other party to correct behaviour before action is taken. For example, no show Job Service Provider will allow the Customer to cancel and automate refund only after 48 hours of no action on the Job Service Provider. Reported strikes have a grace period where the opposing party can correct their behaviour prior to the strike being recorded.
User account status including the status of account strikes will be made available in a clear and easy to understand manner on the Users member profile.
User Strikes automatically expire after 180 days from the date of their issue.
Users have the ability to report problems with other users that may result in a strike. If a problem is reported the defending user must remediate the situation within 48 hours of the report. Acceptable outcomes include remediation of the problem report or request dispute resolution.
These strikes are applied automatically by the OnCallable moderation system. They are triggered by specific user actions or user account status through an automated monitoring.
These strikes are applied manually by OnCallable moderators.
Users in violation of any OnCallable governing document are subject to manual strike enforcement by OnCallable moderators.
Discussion: There is no current functionality planned in MVP for appeals. How does this process work for MVP and moving forward?
Discussion:
We expect everyone to:
We do not allow:
These behaviors may result in account strikes, suspensions, or bans.
This job cancellation policy applies exclusively to jobs posted by an active Customer account that have received a bid and successfully been funded and scheduled with an active Job Service Provider.
Job Cancellation Outcome Table
| Initiator of Job Cancellation | Prior to Job Lock-In Date | After Job Lock-In Date but greater than 24 hours prior to start date | Within 24 hours of the scheduled job start datetime | Emergency Job |
|---|---|---|---|---|
| Customer | Full Customer Refund | 50% Partial Customer Refund 50% Partial Payout to Job Service Provider | 25% Customer Refund 75% Partial Payout to Job Service Provider | 100% Customer Payment Forfeited |
| Job Service Provider | Full Customer Refund | Full Customer Refund | Full Customer Refund | Full Customer Refund |
| OnCallable Moderator | Full Customer Refund | Partial Customer Refund Partial Payout to Job Service Provider | Partial Customer Refund Partial Payout to Job Service Provider | Partial Customer Refund Partial Payout to Job Service Provider |
OnCallable may cancel a job at any time for reasons including by not limited to: Violation of the OnCallable EULA and Terms of Service.
Discussion: what is the Lock-In Date? This is an update after MVP where the lock-in date
After every completed job, Customers and Job Service Providers can rate each other. Reviews help build trust and establish your reputation.
Both Customer and Job Service Provider can request Dispute Resolution directly at any time after a job is confirmed and paid, but before it is marked as closed.
CAUTION: Dispute resolution should be used as a last resort and only when communication with the other party is determined to be in a stalemate condition and differences are unreconcilable. Requesting dispute resolution may result in unexpected enforcement actions for either party depending on what the OnCallable moderator investigation reveals. Members are encouraged to make best efforts to resolve their differences before requesting dispute resolution.
Dispute resolution must be requested through the OnCallable mobile application.
User content open for consideration in dispute resolution may include but is not limited to the following which will be made available to OnCallable Moderators:
| Customer | Job Post | Job Service Provider |
|---|---|---|
|
|
|
OnCallable moderator performs the following actions:
Discussion: point 2 has the admin join the chat, point 5 has the admin reaching out via contact info. For MVP, is point 2 pushed out to a future phase?
Submissions are automatically sent to the OnCallable moderation team for processing and adjudication.
OnCallable aims to resolve all disputes within 72 hours of receipt but advises that delays may be experienced during peak or exceptional circumstances.
Successfully adjudication by trusted OnCallable moderators will always result in the job being closed and one of the following outcomes:
Note: OnCallable moderators may as a result of their investigation apply enforcement action in accordance with OnCallable governing documents including but not limited to account strikes, suspension, or bans.
Note: In the case of dispute resolution, OnCallable service fees are not refundable.
Note: Refunds or payouts will include applicable government taxes as normal
Please consult the following table for guidance on command disputes
| Initiator of Job Dispute Resolution | Common Disputes |
|---|---|
| Customer |
|
| Job Service Provider |
|
If you receive an unfair review, strike, suspension, or ban you believe is wrong, you can file an appeal. Note that you may only appeal a review or change in account status within 14 days of the review or enforcement action.
Appeals require a concise and literate explanation of your account and why the enforcement was incorrect.
Appeals must be submitted through and within the oncallable mobile application.
Please note that banned accounts will be permitted to authenticate for the purpose of appeal only. Note for users with banned accounts; the OnCallable UI will be limited to the appeal process.
Please consult the following table for guidance on the validity of your appeal
| Type of Appeal | Valid reasons to appeal |
|---|---|
| Review |
|
| Strike |
|
| Account Status Change: Suspension |
|
| Account Status Change: Ban |
|
NOTE that a fraudulent appeal will result in enforcement action toward the appealing user in accordance with the OnCallable governing documents.
We believe in full transparency about your account.
You'll receive in-app, email, and or text notifications for:
In your account settings, you can view and take action on the following:
OnCallable automatically collects the applicable sales tax according to the jurisdiction in which a job is completed. Collected taxes are dispensed in both Job Service Provider payouts and Customer refunds. For payouts, the onus of remitting collected taxes through required filing with the governing authority resides solely with the Job Service Provider.
All payouts will result in in-app & email notifications. Unless dispute resolution is already initiated, partial payouts are withheld for 48 hours to allow either party of a job to request dispute resolution.
A partial payout represents a disclosed percentage of the original payment collected from a Customer, including collected sales tax, and is dispersed to the Service professional. In the event of a partial payout the Customer is refunded the remaining amount including collected sales tax. OnCallable service fees are non-refundable in the event of partial payouts.
This is the ideal outcome for successful jobs. A total payout represents the entire original payment collected from a Customer, including collected sales tax, and is dispersed to the Service professional. OnCallable service fees are unaffected in full payouts to Job Service Providers.
All refunds will result in in-app & email notifications. Unless dispute resolution is already initiated, partial refunds are withheld for 48 hours to allow either party of a job to request dispute resolution.
A partial refund represents a disclosed percentage of the original payment collected from a Customer, including collected sales tax, and is refunded to the Customer. In the event of a partial refund the Job Service Provider receives a payout for the remaining amount including collected sales tax. OnCallable service fees are non-refundable in the event of partial refunds.
A full refund represents the entire original payment collected from a Customer, including collected sales tax, and is refunded to the Customer. With the exception of jobs in dispute resolution, full refunds also refund all OnCallable service fees.
OnCallable applies a %20.00 service fee to all Customer payments
This document represents the rules, community code of conduct, and operational policy of OnCallable. By using OnCallable, you agree to abide by the content of this document and all OnCallable governing documents identified in this document.
OnCallable may update this policy as features evolve or to address new challenges in the community. We'll notify users of any document revisions.
Thank you for keeping this a safe, trusted, and professional platform for all.