Last updated: July 17, 2024
Please read these terms and conditions carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Application means the software program provided by the Company downloaded by You on any electronic device, named OnCallable
Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Ontario, Canada
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ONCALLABLE CORPORATION, 8980 HIGHWAY 12 WEST ORO-MEDONTE ON L3V0K1 CANADA.
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
In-app Purchase refers to the purchase of a product, item, service or Subscription made through the Application and subject to these Terms and Conditions and/or the Application Store's own terms and conditions.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Application or the Website or both.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to OnCallable, accessible from https://oncallable.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the product's instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
If the Subscription has been made through an In-app Purchase, You can cancel the renewal of Your Subscription with the Application Store.
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
If the Subscription has been made through an In-app Purchase, all billing is handled by the Application Store and is governed by the Application Store's own terms and conditions.
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Except when required by law, paid Subscription fees are non-refundable.
Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
If the Subscription has been made through an In-app purchase, the Application Store's refund policy will apply. If You wish to request a refund, You may do so by contacting the Application Store directly.
The Application may include In-app Purchases that allow you to buy products, services or Subscriptions.
More information about how you may be able to manage In-app Purchases using your Device may be set out in the Application Store's own terms and conditions or in your Device's Help settings.
In-app Purchases can only be consumed within the Application. If you make a In-app Purchase, that In-app Purchase cannot be cancelled after you have initiated its download. In-app Purchases cannot be redeemed for cash or other consideration or otherwise transferred.
If any In-app Purchase is not successfully downloaded or does not work once it has been successfully downloaded, we will, after becoming aware of the fault or being notified to the fault by You, investigate the reason for the fault. We will act reasonably in deciding whether to provide You with a replacement In-app Purchase or issue You with a patch to repair the fault. In no event will We charge You to replace or repair the In-app Purchase. In the unlikely event that we are unable to replace or repair the relevant In-app Purchase or are unable to do so within a reasonable period of time and without significant inconvenience to You, We will authorize the Application Store to refund You an amount up to the cost of the relevant In-app Purchase. Alternatively, if You wish to request a refund, You may do so by contacting the Application Store directly.
You acknowledge and agree that all billing and transaction processes are handled by the Application Store from where you downloaded the Application and are governed by that Application Store's own terms and conditions.
If you have any payment related issues with In-app Purchases, then you need to contact the Application Store directly.
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.
You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under Your account, whether done so by You or any third person using Your account.
You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:
The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.
Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.
We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at info+tc_question@oncallable.com and include in Your notice a detailed description of the alleged infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
You can contact our copyright agent via email at info+tc_question@oncallable.com. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us:
By email: info+tc_question@oncallable.com
By visiting this page on our website: https://oncallable.com/
Last Updated: November 1, 2025
Effective Date: July 17, 2024
You should read this Privacy Policy (the "Privacy Policy") carefully, as it governs use of Personal Information in relation to the Service.
This Privacy Policy describes how ONCALLABLE CORPORATION, operating as OnCallable, (referenced herein as "Company", "Us", "We", "Our") collects, uses, stores and discloses Personal Information of you (referenced herein as "You", "Your", "User") and other users of the Company's website at oncallable.com (the "Website"), mobile applications and related services (collectively with the Website, the "Service").
By using the Service and providing Us with Your Personal Information after You have been informed of this Privacy Policy, in accordance with applicable laws, You agree to the collection, use, storage and communication of information in accordance with this Privacy Policy.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, DO NOT USE THE SERVICE AND DO NOT PROVIDE US WITH ANY PERSONAL INFORMATION.
You bear all responsibility for ensuring that Your use of the Service is compliant with all applicable laws and applicable Company terms and conditions at https://oncallable.com/en-ca/policy/termsofuse, all of which are incorporated herein by reference.
We reserve the right at any time and from time-to-time to modify, edit and update the Privacy Policy and we shall do at our sole discretion. You should review the Privacy Policy regularly to make sure that you are aware of any changes. Your accessing the Service or using the Service on and after the date on which we post the revised terms constitutes your acceptance of the Privacy Policy as revised.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Information is any information that relates directly or indirectly to an identified or identifiable individual, and such term is defined by privacy laws.
You hereby consent and authorize Us to use all Personal Information You provide or that is otherwise collected, as set out in this Privacy Policy, including uses that involve sharing, processing, transmitting, storing and otherwise handling that Personal Information, including transfers across borders, all in a manner consistent with this Privacy Policy. You hereby confirm that You have all rights necessary to grant this consent for Your Personal Information and for Personal Information of others that is provided by You or is otherwise collected in accordance with this Privacy Policy.
We collect Your Personal Information directly from You when You provide it to Us via use of the Service or by sending Personal Information directly to Us, including when You participate in activities such as:
In accordance with applicable laws, we collect Personal Information that we consider necessary for the conduct of Our business and the fulfillment of identified purposes, and in accordance with this Privacy Policy.
The Personal Information that We may collect from You includes, without limitation:
When You provide payment in relation to the Service You may be asked to provide information to facilitate the payment (e.g., bank account information, etc.) and to verify Your identity. Such information may be requested by or for a third-party service provider engaged by us for payment services, and may include, without limitation:
We also automatically collect Usage Data when You use the Service.
"Usage Data" is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit), and Usage Data that We collect may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a Device, We may collect certain information automatically relating to said Device, including, but not limited to, the Device type, the Device unique ID, the Device IP address, the Device operating system, the Device Internet browser type, unique Device identifiers and other Device diagnostic data.
We may also collect information that Your Internet browser sends whenever You visit our Service or when You access the Service by or through a Device.
The Company may use Personal Information for the following purposes:
Within the Company, Your Personal Information is disclosed only to Our authorized employees who have a business need to access it, for example Our customer service centre, engineering team software developers, and personnel responsible for providing the Service. These employees can only access the Personal Information they require to perform their job functions. We have informed Our employees of their obligation to preserve the privacy of Personal Information, and we continue to raise awareness about its importance.
We may also share Your Personal Information in the following situations:
The Company will retain Your Personal Information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent reasonably necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
The retention period depends on the purposes and the nature of the Personal Information. On the expiry of this period, We permanently and securely destroy or anonymize Your Personal Information in compliance with applicable legislation.
Your information, including Personal Information, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. Therefore, your Personal Information and other data may be transferred to - and maintained on - computers located outside of Your state, province, territory, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
If You are located in Quebec, Your Personal Information may be communicated outside of Québec or Canada, for the purposes described above, including its collection, use, disclosure and storage. In this case, Your Personal Information will also be subject to the laws of the relevant jurisdictions.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other Personal Information.
You have the right to delete or request that We assist in deleting the Personal Information that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Service account, if You have one, and visiting the account settings section that allows You to manage Your Personal Information. You may also contact Us to request access to, correct, or delete any Personal Information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
The security of Your Personal Information is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.
We have implemented reasonable physical, technical and administrative security measures to protect Personal Information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity and format of the Personal Information collected, as well as by the storage methods used. These measures include technical measures, such as data and communication encryption, sensitive credentials being hashed and salted using cryptographic algorithms, and restricted access to data.
We may use Cookies, tokens or similar tracking technologies to track the activity on Our Service and store certain information. "Cookies" are small files that are placed on Your computer, Your Device, Your mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Tracking technologies used include beacons, tokens, tags, and scripts to collect and track information and to improve and analyze Our Service.
The technologies We use may include:
Cookies and tokens that We use are strictly necessary for functionality of the Website, and no behavioural tracking shall occur without Your consent.
For more information about the Cookies We use and Your choices regarding Cookies, please contact Us.
Subject to the limits and provisions of applicable laws, You have the right to:
If you submit a request to withdraw Your consent to use, communicate and store Your Personal Information, how we handle that request will depend on the situation. Depending on the situation:
In either case, we may be legally required to retain certain Personal Information.
You may exercise the foregoing rights at any time by contacting our Privacy Officer (see Contact information below).
Any such request must contain sufficient details for Us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, where set out under applicable laws. We must, however, first verify the identity of the person making such a request.
We will ensure that your Personal Information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is Your responsibility to advise Us of changes to Your Personal Information, such as changes to Your contact information.
It is not our intention to make decisions based exclusively on automated processing of Your Personal Information.
The Service Providers We use may have access to Your Personal Information. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You, in accordance with anti-spam legislation. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us at: info+support@oncallable.com
We may use third parties to send electronic messages to You on our behalf in response to communication from You.
We may provide paid products and/or services within the Service, and may use a third-party service provider to facilitate payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processor service providers whose use of Your Personal Information is governed by their Privacy Policy to which You hereby agree to be bound, which may include the following:
Apple Store In-App Payments
Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
Google Play In-App Payments
Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
Such payment processors will ask You to provide information to facilitate the payment and to verify Your identity.
The Company may use remarketing services to advertise to You after You have accessed or visited our Service, in accordance with applicable legislation, and with Your consent.
We, and Our third-party vendors on our behalf, use Cookies and non-Cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.
These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies to which You hereby agree to be bound, and to enable Us to:
Some of these third-party vendors may use non-Cookie technologies that may not be impacted by browser settings that block Cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.
We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.
We may use third-party Service Providers to collect and provide information that we will use to maintain and improve our Service.
To use the Service and to set up a Service account, you must be at least eighteen (18) years of age, or the legally required age to enter into binding contracts under the laws of the jurisdiction in which You reside and/or use the Service. You hereby represent, warrant and confirm that you comply with this obligation.
We reserve the right, at Our sole discretion, to modify or replace this Privacy Policy at any time.
We will update the "Last Updated" date at the header of this Privacy Policy when the Privacy Policy is modified.
You should regularly review this Privacy Policy, as it is Your responsibility to verify if any changes have been made. However, in the event of any material changes to this Privacy Policy, as determined in our sole discretion, we will make reasonable efforts to provide notification by posting in the Service a notice relating to such material changes. Your continued use of the Service following any such changes, modifications, or updates constitutes Your acceptance of the revised Privacy Policy.
You may file a complaint with Our Privacy Officer (see below) if you believe that We are not complying with Our obligations to protect Personal Information. We will confirm receipt of Your complaint, contact You for more information as needed, conduct a confidential investigation and share its conclusions with You. If Your complaint is justified, we will take appropriate measures to correct the situation. If You are unsatisfied with Our internal review of Your complaint, You can contact the following organizations responsible for the protection of Personal Information: the Office of the Privacy Commissioner of Canada (federal), Québec's Commission d'accès à l'information, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta.
The Privacy Officer (also known as the person in charge of the protection of Personal Information) whom You may contact:
By email: info+support@oncallable.com
By visiting this page on our website: https://oncallable.com/en-ca/contact
You can contact our Privacy Officer to exercise Your rights, ask questions about Our practices or file a complaint about the protection of Personal Information.
© ONCALLABLE CORPORATION, operating as OnCallable, 2025.
Effective Date: November 1, 2025
These Terms and Conditions (the “Terms” or “Terms and Conditions”) form a legal agreement between You and ONCALLABLE CORPORATION, operating as OnCallable (defined herein as “Company”) that applies to Your use of the Service.
You should read carefully the entirety of these Terms and Conditions, as they govern Your use of the Service, including its content and functionality.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS YOU ARE NOT GRANTED PERMISSION TO ACCESS OR OTHERWISE USE THE SERVICE.
By accessing or using the Service, You agree to be bound by these Terms and Conditions and our Privacy Policy, found here https://oncallable.com/en-ca/policy/privacy (“Privacy Policy”), and the End User License Agreement found here https://oncallable.com/en-ca/policy/eula (“End User License Agreement”), which are incorporated herein by reference and form part of these Terms and Conditions.
These Terms and Conditions govern the Company’s relationship with You with respect to Your use of the Service. By accessing and/or using the Service You acknowledge that You have read, understand and agree to comply with these Terms and Conditions as well as all laws applicable to the Service and Your use thereof. You agree that these Terms and Conditions shall be the equivalent of a written paper agreement between You and Company.
If You are accepting these Terms and Conditions on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its employees to these Terms and Conditions.
You agree that it is solely Your responsibility to ensure that Your access to and use of the Service complies with the laws of Your jurisdiction. We make no representation that the Service is appropriate or available for use outside Canada.
We reserve the right at any time and from time-to-time to modify, edit and update these Terms and Conditions and any of our policies. Your access to or use of the Service on and after the date on which we post the revised Terms and Conditions constitutes Your acceptance of the Terms and Conditions as revised as well as of any revised policies.
You are responsible for all software, hardware, services (such as Internet service), and equipment necessary to access and use the Service, including all related expenses, if any.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Application means the software program provided by the Company downloaded by You on any electronic Device, including any such program named OnCallable.
Application Store means the digital distribution service operated and developed by the owner thereof, such as Apple Inc. (Apple App Store) or Google Inc. (Google Play Store), from which You have downloaded the Application.
Affiliate means an entity that controls, is controlled by or is under common control with the Company, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (also referred to as "We", "Us" or "Our") refers to ONCALLABLE CORPORATION, 8980 Highway 12 West, Oro-Medonte, ON L3V0K1, Canada.
Content refers to content such as text, images, or other information that is incorporated in or provided by the Service, including any that can be posted, uploaded, linked to or otherwise made available by You through the Service, in any form whatsoever.
Device means any device that can access the Service or to which any Service is downloaded, such as a computer, a cellphone or a digital tablet, or other devices.
Job refers to a service requested by a User and that can be scheduled for completion through the Service.
Job Listing refers to the published description of a Job provided by a User, which a Service Professional can view and submit a quote for through the Service.
In-app Purchase refers to the purchase of a product, item, service or Subscription made through the Application and subject to these Terms and Conditions and/or the Application Store's own terms and conditions.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Application or the Website or both.
Service Professional means the business seeking to perform Jobs for users through the Service, whether as a company or as an individual.
Website refers to the Company’s website, accessible from https://oncallable.com/.
You (also referred to as "User" or "Your") means the individual accessing, downloading or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You agree to use the Service at Your own risk. You understand that by using the Service You may be exposed to Content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be responsible or liable in any way for any Service or any Content, including any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of Your use of any Service or Content.
Prior to use of the Application You must create a unique account to access and use the Application, in accordance with the End User License Agreement. All use of the Application by You is subject to and shall be governed by the End User License Agreement, and You hereby agree to comply therewith.
We hereby grant You permission to use the Website as set forth in these Terms, provided that: (a) You use the Website in accordance with all applicable laws; and (b) Your use will otherwise comply with these Terms.
In addition to the other terms set out in these Terms, You agree that when using the Website You will not:
The foregoing is merely a list of examples of prohibited conduct. We reserve the right to take appropriate actions in our sole discretion in response to any inappropriate conduct, or for no reason at all. Unauthorized use, such as is set out above, is a material breach of these Terms, and may also violate applicable laws including without limitation copyright and trademark laws, the laws of privacy and publicity, and applicable communications regulations and statutes.
You hereby represent and warrant to us that You will utilize the Service and any Content, Data or other information provided to You thereby in accordance with applicable laws, being those laws applicable to the Website and those laws that are applicable in accordance with the jurisdiction where You are located. The foregoing obligation includes, but is not limited to, compliance with privacy and data security laws.
Our Service is not intended for use by minors. We do not collect personally identifiable information from any person we actually know is a child.
AS A CONDITION OF YOUR USE OF THE WEBSITE, YOU WARRANT THAT: (1) YOU HAVE REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE; (2) YOU POSSESS THE LEGAL AUTHORITY TO CREATE A BINDING LEGAL OBLIGATION; (3) YOU WILL USE THE WEBSITE IN ACCORDANCE WITH THE TERMS; AND (4) ALL INFORMATION SUPPLIED BY YOU ON THE WEBSITE IS AND WILL BE TRUE, ACCURATE, CURRENT AND COMPLETE.
By using the Service, You consent to us posting advertisement materials on portions of the Service. Unless expressly stated, we do not recommend or endorse any particular brand of products, services, procedures, or other information that appears or is advertised from time to time on the Service.
The owner of the Service is based in Canada. The Service is not intended for use in any jurisdiction where its use is not permitted. If You access the Service from outside Canada, You do so at Your own risk and You are responsible for compliance with the local laws of Your jurisdiction.
We may, in our sole discretion, offer some or all of our Service to You for free or charge You subscription fees or pay-for-service fees in accordance with our then-current fees included in the Service and/or any schedule, as may be provided from time to time (the "Fee Schedule"). You or a responsible third-party identified to us by You are responsible for paying any such applicable fees in accordance with the Fee Schedule (the "Fees"). Unless otherwise expressly indicated in the Fee Schedule, all Fees are quoted in Canadian dollars or any other currency identified in the Fee Schedule, and may be quoted so as to be exclusive of applicable sales and value added taxes. All Fees are non-refundable and payable upon invoicing or demand from us. You or such responsible third-party are responsible to pay all sales and value added taxes that may be imposed in each applicable jurisdiction and will hold and save us harmless in respect of any such taxes.
We may charge additional fees for functionalities of any Service. All fees are subject to change at our discretion.
We are not responsible for collecting any taxes on behalf of You or any other person. We reserve the right to charge interest on late payments of any fees owing to us and/or any user, and to use any legal means to collect late and outstanding payments, including collections agencies or court proceedings.
Fees may be collected by a third-party service provider engaged by us. You are responsible for providing all information required for payment of such fees, and for compliance with such third-party service provider’s terms of use and other policies and requirements. We bear no obligation or liability relating to such third-party service provider or any actions or omissions of such third-party service provider.
Fees for the Application are as set out in the End User License Agreement.
All Jobs and activities relating thereto facilitated by the Application are governed by the terms of the End User License Agreement at: https://oncallable.com/en-ca/policy/eula.
If You wish to place an order for a Job (an “Order”) or publish a Job Listing on the Service, You may be asked to supply certain information including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information. This information will be retained by Us in accordance with Our Privacy Policy, found here https://oncallable.com/en-ca/policy/privacy.
By placing an Order or publishing a Job Listing, You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) associated with Your Account, Your Order or Your Job Listing; and that (ii) all information You supply to Us in connection with Your Account, Your Order or Your Job Listing is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order or Your Job Listing.
Information pertaining to certain Jobs may be viewable via the Website. For all Jobs viewable via any Service, the User is solely responsible for the content of their Job Listings and any information included therein. A User may withdraw or replace their Job Listings on the Service at any time prior to confirming the Job with a Service Professional and making payment. The Jobs available on the Service may be mispriced, described inaccurately, or unavailable, and the Service Professionals may experience delays in updating information regarding the Jobs.
Neither the Company nor any Service Professionals shall bear any responsibility or liability to You for any: correction to any errors, inaccuracies or omissions, with regard to any Job Listing; or changes or updates to information in connection with any Jobs or any Job Listings.
We cannot and do not guarantee and are not responsible or liable for, the accuracy, reliability or completeness of any information or of any content in the Job Listings, including prices, specifications, availability, and nature of services.
Scheduling of Jobs by You must be undertaken via the Application.
The Application may be obtained and downloaded from the Application Store, and purchases occurring within the Application (each an “In-app Purchase”) may be processed via the Application Store or Service.
More information about how You may be able to manage In-app Purchases using Your Device that are processed by the Application Store, and other costs and terms relating to interaction with the Application Store, may be set out in the Application Store's own terms and conditions or in Your Device's Help settings. You acknowledge and agree that all billing, transaction processes and other activities are handled by the Application Store from where You downloaded the Application and are governed by that Application Store's own terms and conditions, with which You will comply.
Company bears no responsibility or liability for any In-app Purchases or any interaction that is between You and the Application Store.
In-app Purchases processed by the Company cannot be: cancelled after You have initiated such purchase; or redeemed for cash or other consideration or otherwise transferred.
If any In-app Purchase processed by the Company is not successfully downloaded or does not work once it has been successfully downloaded, we will, after becoming aware of the fault or being notified to the fault by You, investigate the reason for the fault. We will act reasonably in deciding whether to provide You with a replacement In-app Purchase or issue You with a patch to repair the fault. In the unlikely event that we are unable to replace or repair the relevant In-app Purchase processed by the Company or are unable to do so within a reasonable period of time and without significant inconvenience to You, We may refund You an amount up to the cost of the relevant In-app Purchase.
You must contact the Application Store directly regarding any In-app Purchases processed by the Application Store and otherwise act in accordance with the agreement between You and the Application Store.
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Our Service allows You to post, submit and otherwise provide (collectively “Post”) Content. Content You provide or engage with via the Application is governed by the End User License Agreement.
You are responsible for the Content that You Post to or via the Website, including its legality, reliability, and appropriateness.
By Posting any Content to the Website, including but not limited to images, advertisements, information, or questions, You grant Us and our Affiliates, and each of their and our respective licensees, successors, and assigns a world-wide, royalty free, perpetual, irrevocable, sublicensable, and transferrable, non-exclusive license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such Content for any purpose in any form, medium or technology without compensation to You. You further waive any moral rights or other rights of authorship in and to any Content.
By Posting Content to the Website, You declare, represent and warrant that (a) You have the necessary rights to Post the Content and grant the licence referenced above; and (b) the Content will not (i) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of Your failure to obtain consent to post personally identifying or otherwise private information about a person; (ii) violate any law, statute, ordinance, or regulation; (iii) be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (iv) contain any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data or personal or other information, or that facilitate or enable such or that are intended to do any of the foregoing; or (v) constitute disclosure of any confidential information owned by any third-party.
We have the right, without notice, to refuse or remove Your Content from the Website for any or no reason, in Our sole discretion. You acknowledge and agree that the Company cannot control all Content posted, submitted or otherwise provided by users and/or third parties on the Website.
Do not provide any Content to us if You do not want to give us rights to the Content.
By submitting Content, You declare and warrant that You own or have the necessary rights to submit that Content and have the right to grant the license thereof to us and our service providers, and each of our respective licensees, successors, and assigns. You represent and warrant that all Content You submit to the Website complies with applicable laws and regulations and these Terms. You understand and agree that You are legally liable, including to any third-party, for the content and accuracy of Your Content. We are not responsible or legally liable to any third-party for the content or accuracy of any Content submitted by You or any other user of the Service.
We may, but have no obligation to, monitor and review Content on the Service. We have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates these Terms or is in any way harmful or objectionable.
Although regular backups of Content are performed for the Service, the Company does not guarantee there will be no loss or corruption of Content or other data.
Corrupt or invalid backup points may be caused by, without limitation, Content or other data that is corrupted prior to being backed up or that changes during the time a backup is performed. Corruption of Content or data may negatively affect the Service.
You acknowledge that the Company has no responsibility or liability related to the integrity of Content, data or any Service, or the failure to successfully restore Content, data or any Service to a usable state.
You agree to maintain a complete and accurate copy of any Content or other data that You provide in a location independent of the Service.
We respect the intellectual property rights of others. It is Our policy to respond to any reasonable claim that Content posted on the Website infringes a copyright or other intellectual property right of any person. Copyright infringement claims relating to the Application shall be addressed in accordance with the terms of the End User License Agreement.
If You are a copyright owner and You believe that Your copyrighted work has been copied by the Company in a way that constitutes copyright infringement that is taking place through the Website, You must submit a notice regarding such copyright infringement claim in writing to the attention of Our copyright agent via email at info+support@oncallable.com and include in Your notice a detailed description of the alleged copyright infringement, including the following:
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.
You understand and agree that the Website, the Application and its entire contents, features, and functionality, including, but not limited to, all information, software, code, data text, displays, graphics, photographs, images, video, audio, music, broadcast, design, text, presentation, website layout, selection, and arrangement, are owned by the Company, its licensors, or other providers of the foregoing, and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
Our name, logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of the Company or its Affiliates or licensors. All of Our trademarks are protected by Canadian law. All other trademarks, service marks, company names or company logos, as used or referenced in the Website and the Application, are the property of their respective owners.
Subject to and conditioned on Your compliance with these Terms and Conditions, we grant You a limited, non-exclusive, non-transferable, non-sublicensable license to access and make use of the Website in accordance with these Terms and Conditions. You are authorized to view, download and print portions of the Website solely for Your personal or Your organization’s internal and non-commercial use or as We otherwise permit, provided that You agree not to change or delete any copyright, trademark or proprietary notices from the materials. Any other use of materials on the Website, including: (a) reproduction, except as authorized herein; (b) modifications; (c) distributions; (d) republication; (e) transmission; (f) re-transmissions; or (g) public showing, without our prior written permission, is strictly prohibited. The licenses granted by Us terminate immediately and without notice to You if You do not comply with these Terms and Conditions.
Rights of use of the Application are granted, and shall be in compliance by You, in accordance with the End User License Agreement.
You have no right, title, or interest in or to the Website or the Application, including but not limited to any Content therein, and all rights not expressly granted relating to the Website and Application are reserved by the Company, including but not limited to all intellectual property rights therein and relating thereto. Any use of the Website, the Application or any intellectual property referenced in this section, except as permitted in these Terms and Conditions, shall constitute a breach of these Terms, and may be a violation of laws.
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise You to read the terms, including any terms and conditions and privacy policies, of any third-party websites or services that You visit. Your linking to any other off-site websites is at Your own risk, and by using any such link You are agreeing to the third-party terms relating thereto.
Third-party input into content or the Service, or that is linked to via the Service in apps, websites or any other environment or format (collectively "External Content"), are outside of our control. We do not control, endorse, verify the truth or accuracy of, or review any External Content, and we are not responsible for such External Content, whether or not any link or reference thereto is incorporated in the Service. The External Content contained in any third-party apps, websites, information, or software to which a link is provided in the Service are those of the companies or individuals responsible for such External Content and cannot be attributed to us. We do not warrant, nor are we in any way responsible for, information, software, data, or privacy policies, or any terms of use related or pertaining to External Content. By using the Service, You expressly release us from any and all liability arising from Your use of any External Content. Accordingly, when You leave the Service or submit information to any External Content accessible from the Service, the terms and conditions, privacy policy and other policies relating to such External Content will apply to You.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect Your personal information, we cannot guarantee the security of Your personal information transmitted to or from the Service. Any transmission of Content, data, personal information or other information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Service.
Your permission to use the Service ends immediately if You violate any clause or section of the Terms. We may (in our sole discretion) suspend or terminate Your access to or use of the Service without notification for any violation of these Terms, or for other conduct that we deem unlawful or harmful to others. In the event of termination, You are no longer authorized to access the Service, You may not re-register for our Service, and we will use whatever means necessary to enforce this termination.
You may terminate the Terms: (a) in accordance with the End User License Agreement, if applicable to You, any subscription agreement or other agreement in place relating to the provision of the Service to You; (b) in accordance with any written authorization from us for termination that we provide after You provide us with a written request for termination; or (c) if You are only accessing our Service and do not have any account at any time, with immediate effect by ceasing use of the Service and uninstalling and removing all local software components thereof, if any, from Your systems, including removing the Service from Your Device, if applicable.
You acknowledge and agree that we have no obligation to monitor the Website or any Content or other information accessible through the Website, but we do have the right to monitor the Website and any Content or other information accessible through the Website. We may undertake such monitoring pursuant to law, regulation or other reasonable governmental requests, as well as pursuant to our own interests, at our sole discretion.
Should You provide any feedback or commentary to us relating to the Service, our business or otherwise (collectively the “Feedback”) You hereby assign all rights, title and interest in and to such Feedback to us, including but not limited to all intellectual property rights therein and relating thereto, and You further hereby waive all moral rights therein in our favour. We reserve the right to utilize such Feedback in any manner, or to decline to utilize the Feedback in any manner, at our sole discretion. For clarity, You will not have any rights, title or interest in any use made of the Feedback, including but not limited to, any products or services developed from the Feedback.
IN NO EVENT WILL COMPANY BE LIABLE UNDER OR IN CONNECTION WITH THESE TERMS AND CONDITIONS UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, AGGRAVATED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE, OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE FEES PAID BY YOU TO COMPANY IN THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.
ALL USE OF THE SERVICE IS AT YOUR SOLE RISK. IN ADDITION TO ALL OTHER DISCLAIMERS AND LIMITATIONS OF COMPANY’S LIABILITIES SET OUT IN THESE TERMS AND CONDITIONS THE COMPANY HEREBY CONFIRMS THAT THE SERVICE IS PROVIDED "AS IS" AND COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM ACCESS AND USAGE OF THE SERVICE. COMPANY MAKES NO WARRANTY OF ANY KIND THAT THE SERVICE WILL MEET YOUR OR ANY OTHER PERSON'S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE. COMPANY MAKES NO, AND EXPRESSLY DISCLAIMS (TO THE EXTENT PERMITTED BY LAW) ALL REPRESENTATIONS AND WARRANTIES AS TO THE SERVICE. COMPANY IS NOT RESPONSIBLE OR LIABLE FOR IN ANY MANNER WHATSOEVER AND MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER IN RELATION TO ANY JOBS, SERVICES OR INFORMATION PROVIDED ON, THROUGH OR IN CONNECTION WITH USE OF THE APP, INCLUDING ANY SERVICES OR INFORMATION PROVIDED BY THIRD-PARTY SERVICE PROVIDERS, SERVICE PROFESSIONALS, OR PROFESSIONALS VIA OR IN RELATION TO THE SERVICE.
You hereby agree at all times to indemnify, defend and hold harmless Company, its agents, suppliers, affiliates, third parties engaged by Company, third parties that assist Company, and their respective parent companies, directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by Company directly or indirectly in respect of or arising from: (i) Your use or misuse of the Website, (ii) any Content, or other information that You Post in relation to or within, the Website, (iii) any breach by You of any term of these Terms and Conditions or applicable law; (iv) Your negligence or wilful misconduct; and (v) any of the foregoing by any entity or other person related to You.
IF YOU ARE DISSATISFIED WITH ANY OF THE CONTENT, DATA, MATERIALS, OR OTHER INFORMATION AVAILABLE THROUGH THE WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING OUR WEBSITE. THIS LIMITATION APPLIES EVEN IF YOUR REMEDIES UNDER THE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.
Any claims under the Terms in connection with Your use of the Website, must be brought within one (1) year of the first date of the event giving rise to such claim. Remedies under the Terms are exclusive and are limited to those expressly provided for in the Terms.
We will cooperate with any investigation by any federal, provincial, or local body or any court or tribunal legitimately exercising its rights. Such cooperation may occur without any notice being provided to You.
These Terms and Conditions shall be construed and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You hereby irrevocably and unconditionally attorn and submit to the non-exclusive jurisdiction of the courts in Toronto, Ontario with respect to any legal action or proceeding relating to these Terms and Conditions.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute amicably by contacting the Company.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.
We will update the “Effective Date” at the header of these Terms when the Terms are modified. You should regularly review these Terms, as it is Your responsibility to verify if any changes have been made. However, in the event of any material changes to these Terms, as determined in our sole discretion, we will make reasonable efforts to provide notification by posting in the Service a notice relating to such material changes. Your continued use of the Service following any such changes, modifications, or updates constitutes Your acceptance of the revised Terms.
These Terms constitute the entire agreement between You and the Company with respect to Your use of the Service and supersede any other understandings or agreements (whether oral or written), representations or claims of the parties regarding such subject matter. You may not amend these Terms.
If You have any questions about these Terms and Conditions, You can contact us:
By email: info+support@oncallable.com
By the contact means provided on this page on the Website: https://oncallable.com/en-ca/contact
© ONCALLABLE CORPORATION, operating as OnCallable, 2025.
Effective Date: November 1, 2025
This End User License Agreement (the "EULA"), is a legal agreement between you (referenced herein as "you", "user" or "your") and ONCALLABLE CORPORATION, operating as OnCallable (referenced herein as "Company", "us", "we" or "our") that applies to your use of Company's website, mobile application and/or any related services provided by or on behalf of Company in relation to the mobile application (collectively the "App").
You should read carefully the entirety of this EULA, as the terms of this EULA govern your use of the App, including its content and functionality.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS EULA YOU ARE NOT GRANTED PERMISSION TO ACCESS OR OTHERWISE USE THE APP.
This EULA includes the Company’s privacy policy available at https://oncallable.com/privacy-policy (the "Privacy Policy") which is incorporated herein by reference. This EULA governs the Company’s relationship with you with respect to your use of the App. By accessing and/or using the App you acknowledge that you have read, understand and agree to comply with this EULA as well as all laws applicable to the App and your use thereof. You agree that the EULA shall be the equivalent of a written paper agreement between you and Company.
If you are accepting this EULA on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its employees to this EULA.
You agree that it is solely your responsibility to ensure that your access to and use of the App complies with the laws of your jurisdiction. We make no representation that the App is appropriate or available for use outside Canada.
We reserve the right at any time and from time-to-time to modify, edit and update this EULA and any of our policies. Your access to use of the App on and after the date on which we post the revised terms constitutes your acceptance of the EULA as revised as well as of any revised policies.
You are responsible for all software, hardware, services (such as Internet service), and equipment necessary to access and use the App, including all related expenses, if any.
The App is operable to facilitate connections between Clients and Service Professionals whereby: (i) Service Professionals will offer to perform services for Clients; (ii) Clients may search for Service Professionals; (iii) Client may post a Job for Service Professionals to complete; (iv) the Client may engage a Service Professional to perform a Job for Client by selecting and subsequently accepting a Service Professional's quote for a Job; and (v) after accepting a Service Professional's quote and making payment in full via the App, the Client and the Service Professional may communicate via the App. "Client(s)" are individuals and/or businesses seeking to have certain services ("Jobs") performed. "Service Professionals" are individuals and/or businesses seeking to perform Jobs for Clients. Clients and Service Professionals are referred to herein together as each a "User" and collectively as "Users". "Posts" include all information uploaded to the App (e.g., information, documents, images, etc.), and "Chats" means all correspondence via electronic messaging between Users via the App.
Each User must have completed an account set up and registration process for the App, which may include compliance with and meeting of standards, qualifications and criterion required or otherwise set by Company, as may be amended from time-to-time at Company's sole discretion. Such standards may include know your client standards, whereby information may be required for the purposes of verifying a User's identity and in relation to such User's profile and risk.
The App solely operates to provide a means to facilitate and assist with the transfer of payment between a Client and Service Professional for a Job, in accordance with section 5 of this EULA. The App may offer additional functions such as a process for scheduling the Job, dispute resolution for Job Payments, and User reviews. Any dispute resolution undertaken by Company shall solely be in relation to disbursement of Job Payments, and shall be in accordance with section 5(h) of this EULA, and the Company shall not bear any obligation or liability for any other dispute resolution and its obligations and liability for Job Payment dispute resolution is limited in accordance with this EULA.
Service Professionals shall be responsible for providing bids for Jobs, and Clients shall be responsible for accepting and approving bids for Jobs. Service Professionals may: (a) offer and provide their services outside of the App, including through competing platforms; and (b) accept or reject Clients and Service Agreements.
Client is responsible for determining that the Job meets the Client's needs, and for approving the Job and Service Professional. All approvals of Jobs and Service Professionals are the responsibility of Client, as is all research Client deems necessary prior to scheduling any Job or Service Professional to be satisfied that a specific Service Professional has the right qualifications and that a Job will meet the Client's needs.
The App is not an employment agency service or business. Company is not an employer of any User, and Users are not employees of Company. Users and Company are not partners, representatives, agents, joint venturers, independent contractors or franchisees of each other. Company bears no responsibility or liability whatsoever for any Clients, Service Professionals or Jobs, or any interactions between any Clients and any Service Professionals.
All connections and interactions between Service Professionals and Clients within or outside of the App are at the sole risk of the Service Professionals and Clients, and Company does not and shall not be deemed in any manner to:
endorse or be affiliated with any Client, Service Professional or Job. Any reference to a Service Professional being licensed or credentialed in some manner, or being "reputable", "top-rated", "pro", "verified" (or similar language) is a representation made by the Service Professional that is not verified or monitored by Company. Such description is relied upon by Client at Client's own risk and is not an endorsement, certification or guarantee by Company of a Service Professional's skills or qualifications.
guarantee, verify, authenticate or otherwise confirm any insurance of any Service Professional. Any badge or recognition based on insurance information does not represent verification or approval by the App or Company.
supervise, scope, direct, control or monitor communications between Clients and Service Professionals or the work performed by Service Professionals.
provide tools or supplies for Jobs; Service Professionals perform Jobs using their own tools or tools provided by Client.
perform Jobs nor employ Service Professionals or any other individuals to perform Jobs.
have control over the quality, timing, legality or any other aspect of any Job or User, or verify that any Service Professional has any particular expertise, licenses, insurance, permits, registrations or qualifications.
Whether within the App or outside of the App, Users do not have authority to act as agent for Company.
Client acceptance of a Service Professional's quote via the App forms a legally binding contract for the Job (the "Service Agreement"). All terms of the Service Agreement shall be set out in the App and accessible by Service Professional, Client and Company. Each User agrees that they shall comply with the Service Agreement, exercise their own business judgment in entering Service Agreements and bear all risks and liabilities relating thereto. Company is not a party to any Service Agreement and will not bear any responsibilities or liabilities relating to any Service Agreement.
You agree that all communications via the App regarding Jobs will be accessible by and stored by the Company before, during and after each Job is performed (including communications pertaining to the scope of a Job, the applicable Service Agreement and payment details).
It may be unlawful to perform certain Jobs without required licenses, permits or registrations. Each Service Professional is solely responsible for ensuring they have the requisite expertise, qualifications, licenses and for obtaining legal guidance where appropriate.
Each Service Professional bears all responsibilities and liabilities for employees, assistants, subcontractors or other personnel ("Service Professional Assistants") who perform or assist with Jobs. The Service Professional assumes full responsibility for their acts and omissions, compliance with laws, payment, tax obligations and verifying that such assistants are registered Users in good standing.
You are responsible and liable for all uses you make of the App and for ensuring that you use the App in accordance with this EULA.
You must register and set up an App Account. Your App Account must include your legal name, up-to-date photo, and legal business name if applicable. You must keep account credentials confidential and notify Company of any unauthorized use. Usernames that infringe others' rights or are offensive are prohibited.
You may provide images and other data to the App. You hereby assign all right, title and interest in such data to Company, or grant a perpetual license if assignment is not permitted. You consent to all uses of User Data by Company and its third parties in accordance with this EULA, and acknowledge User Data may be transferred across jurisdictions.
To use the App you must be at least 18 years of age or the legally required age in your jurisdiction to enter into binding contracts.
The App may collect insurance information from Users but neither the App nor Company verifies such information. Users bear responsibility for obtaining and verifying insurance for Jobs. The Company's dispute resolution is limited to Job Payment disbursement and does not extend to insurance claims.
If you are a Service Professional you represent that you operate a legitimate business, have the right to work in your jurisdiction, maintain required registrations, licenses and insurance, and will perform Jobs in a professional, safe and competent manner.
Subject to compliance with this EULA and Company Terms and Conditions, Company grants you a non-exclusive, non-transferable right to download, access and use the App for personal or internal business purposes.
You shall not copy, modify, distribute, reverse engineer, remove proprietary notices, or otherwise misuse the App. You shall not upload content that is defamatory, unlawful, infringing or otherwise prohibited. The EULA includes an illustrative list of prohibited conduct which may result in account cancellation or other actions by Company.
Users are subject to Know Your Customer identity verification which may require uploading Photo ID, proof of address and a selfie with Photo ID. You agree to undergo such reviews and to Company's use of personal information for verification.
Company may temporarily suspend access if there is a threat, security risk, suspected fraud, complaints, or other breaches of this EULA.
Company may deactivate your App Account at its discretion and will provide notice where required by law. Appeal requests may be sent to info+appeal@oncallable.com within 14 days.
Company may perform maintenance, testing or audits and the App may be unavailable during such periods. Company has no liability for any damages, losses or consequences resulting from suspension, deactivation, cancellation or maintenance.
The App is provided online only and requires a broadband internet connection. Availability is limited to supported jurisdictions listed on oncallable.com.
Company and Service Professionals may refuse or cancel Orders or Job Listings at their discretion. If an Order is cancelled, You will be notified using your provided contact details. You may request to cancel or modify an Order subject to the applicable Service Agreement. Refunds will be processed no later than 14 days using the original payment method.
All payments must be processed through the PSP. Users must set up an account with the PSP and comply with the PSP Services Agreement. The Company is not a party to the PSP agreement and has no liability for PSP processing or availability.
Clients must pay the agreed User Set Fee plus the App Fee (collectively the "Job Fee"). Company will direct the PSP to process payments as authorized by Client and Service Professional. Job Payments are held until Client confirmation of completion.
The App Fee is set by Company and listed at https://oncallable.com/en-ca/policy/fee. The Client and Service Professional each pay 50% of the App Fee. App Fees are non-refundable except as provided for dispute resolution.
Failure to pay amounts due or abusive conduct may result in suspension or deactivation of access and Company may pursue remedies to collect amounts owing.
All fees are exclusive of taxes. Users are responsible for applicable taxes and Company is not responsible for Users' tax obligations.
Company may assist with Job Fee disputes. Parties should attempt to resolve disputes directly; unresolved disputes can be submitted to Company as a Dispute Resolution Request and Company will determine distribution of Job Payments in its sole discretion. No Job Payment will be distributed until review is complete. App Fees will not be returned except as set out in this EULA.
Company owns all rights to the App and Company IP. You must report infringements to Company and Company will decide whether to pursue enforcement.
Feedback you provide may be used by Company and is assigned to Company. By using the App you grant Company a royalty-free, perpetual, irrevocable license to use User Data worldwide for any purpose, including advertising and marketing.
Company may engage Third Party Service Providers and include External Content. Company does not control or endorse such providers or content and is not liable for them. By using the App you agree to their terms and accept the risk.
You represent and warrant that the User Data you provide is accurate, does not infringe third-party rights, does not contain malware, and that you will use the App in compliance with this EULA and applicable laws.
Company may take action to protect its rights and enforce this EULA. Company may cooperate with law enforcement and apply reasonable efforts to watermark uploads; uploads remain Company property and must be used in compliance with this EULA.
By using the App you consent to collection, use, transmission and disclosure of User Data by Company and its Third Party Service Providers. User Data may be transferred across jurisdictions.
Company applies security measures but cannot guarantee absolute security of information transmitted through the App or Internet. Company assumes no liability for breaches.
ALL USE OF THE APP IS AT YOUR SOLE RISK. THE APP IS PROVIDED "AS IS" AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. COMPANY MAKES NO WARRANTY THAT THE APP WILL MEET YOUR REQUIREMENTS OR BE ERROR FREE.
You agree to indemnify, defend and hold harmless Company and its affiliates, agents and employees from claims arising from your use of the App, User Data, breaches of this EULA, negligence or wilful misconduct, and acts of persons related to you.
IN NO EVENT WILL COMPANY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE OR OTHER DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, DATA OR BUSINESS INTERRUPTION. COMPANY'S AGGREGATE LIABILITY IS LIMITED TO THE APP FEES PAID BY YOU IN THE SIX MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
COMPANY IS NOT LIABLE FOR DAMAGES TO YOUR EQUIPMENT, BUGS IN THE APP, OR UNEXPECTED OUTCOMES RELATING TO THE APP OR JOBS.
YOUR SOLE REMEDY IF DISSATISFIED WITH THE APP OR JOBS IS TO DISCONTINUE ACCESSING AND USING THE APP.
The term of this EULA continues until terminated in accordance with this EULA.
Company may terminate this EULA by written notice, for breach, or if you stop using the App or deactivate your App Account. Termination does not relieve you of obligations accrued prior to termination.
Upon termination you must discontinue use of the App and pay all outstanding amounts owing.
Sections that by their nature survive termination or expiration shall continue in force, including those listed in this EULA.
Company will cooperate with lawful investigations and may disclose User Data without notice; you consent to such disclosure.
This EULA, together with documents incorporated by reference, is the entire agreement between the Parties.
Company may amend or modify this EULA and such amendments are effective immediately upon posting.
No delay or failure to exercise any right constitutes a waiver.
If any provision is invalid or unenforceable it will not affect other provisions.
This EULA is governed by the laws of the Province of Ontario and the federal laws of Canada. You submit to the non-exclusive jurisdiction of the courts of Toronto, Ontario.
You may not assign your rights or delegate obligations without Company's consent. This EULA binds permitted successors and assigns.
Company may seek equitable relief (injunction, specific performance) for breaches without posting a bond.
If you have any questions about the App or this EULA, please contact Company at: info+support@oncallable.com
© ONCALLABLE CORPORATION, operating as OnCallable, 2025.
Last Updated: 18-November-2025
OnCallable provides a trusted platform and members network that connects Clients who need jobs completed with local Service Professionals. This Payment & Fee Policy outlines the procedures for pricing, payments, disbursements, and referral incentives within the OnCallable ecosystem.
All transactions on the OnCallable platform are processed through a secure third-party Payment Service Provider (PSP) (e.g., Stripe). OnCallable holds these payments in escrow fashion until job completion is confirmed, ensuring transparency and fairness for both Clients and Service Professionals.
OnCallable does not act as a financial intermediary or trustee and does not maintain separate designated escrow accounts for each transaction.
Service Professionals submit Quotes for job opportunities listed by client members. Quotes represent the base cost for labor and materials as determined by the Service Professional.
The Quote amount does not include local taxes or fees; these are calculated based on the job location and added by the platform.
OnCallable offers referral incentives that reduce the final job price or increase Service Professional competitive advantage:
Referrals are defined as members who have signed up using your referral code and completed $5,000.00 CAD of business through the OnCallable Application within a calendar year. Each qualifying referral translates to a reward of 1% discount. Rewards accumulate to a maximum of 5%.
While referral credit is capped at 5%, it is possible to maintain a referral buffer by referring additional members in case some do not achieve $5,000.00 in business.
Referral credits are evaluated annually each January based on data from the previous year and apply to the following year’s activity.
Discounts are applied after markup and before tax, and referral credits apply only to the markup or service fee portion of the transaction.
A Platform & Service Fee of 20% is applied to the Service Professional’s quoted amount received by the Client to support payment processing, dispute management, and operational costs.
The Client Service Fee is capped at $2000.00 per job.
Example: If the Service Professional’s Quote is $100.00, the Platform & Service Fee is $20.00.
Service Fees may vary during promotional periods, as part of verified partner programs, or in accordance with the OnCallable referral program.
Any changes to the fee structure will be communicated in advance via email or within the OnCallable platform.
Applicable Local Government Taxes (e.g., 13% HST in Ontario, Canada) are calculated based on the location where the job is completed and applied to both the Service Professional’s Quote and OnCallable’s Service Fee.
Taxes collected on behalf of Service Professionals are disbursed along with their principal payments. Each Service Professional is responsible for remitting collected taxes to their governing tax authority (e.g., the CRA in Canada).
All client payments must be made via credit card through OnCallable’s integrated PSP (e.g., Stripe).
Payment for a job is authorized and held in escrow fashion by the PSP until one of the following occurs:
Upon release, disbursements are made automatically to the appropriate parties as outlined below.
OnCallable or its PSP may place temporary holds on funds in accordance with fraud prevention or chargeback protocols.
| Example Service Area | |
|---|---|
| Local Government Tax | 13.00% |
| Platform & Service Fee | 20.00% |
| Service Fee Cap | $2,000.00 |
| Example Vendor | |
|---|---|
| Job Bid | $5,000.00 |
| Example Client | |
|---|---|
| Job Price | Referral Discount Max 5% |
| $5,950.00 | 1.00% |
| Example Invoice | |
|---|---|
| Line Item | Rate |
| Vendor Bid | $5,000.00 |
| Platform & Service Fee | $950.00 |
| Sub Total | $5,950.00 |
| Tax | $773.50 |
| Total | $6,723.50 |
| Invoice Disbursements | |||
|---|---|---|---|
| Payee | Principal | Tax | Total Disbursement |
| Vendor | $5,000.00 | $650.00 | $5,650.00 |
| OnCallable | $950.00 | $123.50 | $1,073.50 |
OnCallable transactions are always conducted in the primary official currency local to the address where a job was completed.
If a Client or Service Professional raises a dispute regarding job quality, payment, or scope, the OnCallable Dispute Resolution Team will review all communications and evidence.
Funds will remain held in escrow fashion until:
The final decision by OnCallable will determine fund release.
The Dispute Resolution Team’s decision will be final and binding within the scope of platform operations, without limiting any statutory rights available to either party.
OnCallable reserves the right to amend this Payment & Fee Policy at any time. Updates will take effect upon posting on the OnCallable website and will apply to all subsequent job postings and payments.
For any payment-related questions or disputes, please contact:
OnCallable Support
info+support@oncallable.com
Last Updated: 1-December-2025
This document applies to all users of the OnCallable platform: Clients and Service Professionals
This single document combines our operational rules with public-facing Community Guidelines that govern user activity on the OnCallable mobile application.
OnCallable Governing Documents: EULA, Terms of Use, Privacy Policy, and OnCallable Application Rules & Community Guidelines
Client: A user that posts a job within the OnCallable application for bid and completion by a service professional
Service Professional: A user that responds to jobs posted by clients with a bid and timeline to complete the job and subsequently completes the job
OnCallable is a private network of trusted users residing within a mobile application to facilitate completion of services between members. All members are required to complete Know Your Customer (KYC) verification prior to using the mobile application.
Within the OnCallable mobile application users sign up as Clients or Service Professionals. Clients have the ability to post jobs using supported service templates. Service Professionals have the ability to bid and propose a timeline to complete the jobs. Service Professionals also inherit Client privileges and may post jobs.
The OnCallable platform also ensures payment is secured for both Clients and Service Professionals prior to the start of any job. Clients pay the entire fee required by a Service Professional's bid in advance. Payment is held in escrow until the job is completed satisfactorily or dispute resolution is completed. Payment is disbursed to the Service Professional or refunded to the Client when the job is closed.
OnCallable members maintain a user profile visible to other users and can post reviews within the application following a closed service opportunity.
OnCallable implements a user strike system that will directly impact the status of a user account. Some strikes have a grace period allowing the other party to correct behaviour before action is taken. For example, a no-show vendor scenario allows the client to cancel and automate refund only after 48 hours of no action by the vendor. Reported strikes have a grace period where the opposing party can correct their behaviour prior to the strike being recorded.
User account status including the status of account strikes will be made available on the user's member profile.
User strikes automatically expire after 180 days from the date of issue.
Users may report problems with other users that may result in a strike. The defending user must remediate within 48 hours of the report. Acceptable outcomes include remediation or requesting dispute resolution.
These strikes are applied automatically by the OnCallable moderation system and are triggered by specific user actions or account status monitoring.
These strikes are applied manually by OnCallable moderators for violations of any OnCallable governing document.
Discussion: There is no current functionality planned in MVP for appeals. How does this process work for MVP and moving forward?
Discussion:
We expect everyone to:
We do not allow:
This policy applies exclusively to jobs posted by an active Client account that have received a bid and been funded and scheduled.
Job Cancellation Outcome Table
| Initiator of Job Cancellation | Prior to Job Lock-In Date | After Job Lock-In Date but greater than 24 hours prior to start date | Within 24 hours of the scheduled job start datetime | Emergency Job |
|---|---|---|---|---|
| Client | Full Client Refund | 50% Partial Client Refund 50% Partial Payout to Service Professional | 25% Client Refund 75% Partial Payout to Service Professional | 100% Client Payment Forfeited |
| Service Professional | Full Client Refund | Full Client Refund | Full Client Refund | Full Client Refund |
| OnCallable Moderator | Full Client Refund | Partial Client Refund Partial Payout to Service Professional | Partial Client Refund Partial Payout to Service Professional | Partial Client Refund Partial Payout to Service Professional |
OnCallable may cancel a job at any time for reasons including, but not limited to, violation of the OnCallable EULA and Terms of Service.
Discussion: what is the Lock-In Date? This is an update after MVP where the lock-in date will be defined for post-MVP releases.
After every completed job, Clients and Service Professionals can rate each other. Reviews help build trust and establish reputation.
Both Client and Service Professional can request Dispute Resolution directly at any time after a job is confirmed and paid, but before it is marked as closed.
CAUTION: Dispute resolution should be used as a last resort. Requesting dispute resolution may result in enforcement actions depending on the moderator investigation.
Dispute resolution must be requested through the OnCallable mobile application.
User content open for consideration in dispute resolution may include (not limited to):
| Client | Job Post | Service Professional |
|---|---|---|
|
|
|
OnCallable moderator performs the following actions:
Submissions are sent to the OnCallable moderation team for adjudication. OnCallable aims to resolve disputes within 72 hours but delays may occur.
Possible outcomes:
Notes:
Please consult the following table for guidance on common disputes:
| Initiator of Job Dispute Resolution | Common Disputes |
|---|---|
| Client |
|
| Service Professional |
|
If you receive an unfair review, strike, suspension, or ban you may file an appeal within 14 days of the action. Appeals require a concise explanation and must be submitted via the OnCallable mobile app. Banned accounts may authenticate for appeal only; UI will be limited to the appeal process.
Valid reasons to appeal (guidance):
| Type of Appeal | Valid reasons to appeal |
|---|---|
| Review | Negative review is clearly retaliatory or violates OnCallable rules |
| Strike | Report does not align with in-app communication, timeline misinterpretation, contrary evidence, job status updated to resolve strike, or other party consents to removal |
| Account Status Change: Suspension | Evidence shows suspension resulted from personal injury or disabling conditions |
| Account Status Change: Ban | Substantial evidence shows a moderator error or illegitimate action inconsistent with governing documents |
NOTE: A fraudulent appeal will result in enforcement action against the appealing user.
We believe in full transparency about your account.
In your account settings you can view and take action on:
OnCallable automatically collects applicable sales tax according to the jurisdiction where a job is completed. Collected taxes are included in Service Professional payouts and Client refunds. Service Professionals are responsible for remitting collected taxes to their tax authority.
All payouts trigger in-app & email notifications. Unless dispute resolution is initiated, partial payouts are withheld for 48 hours to allow either party to request dispute resolution.
A partial payout represents a disclosed percentage of the original payment (including tax) dispersed to the Service Professional. The Client is refunded the remaining amount (including tax). OnCallable service fees are non-refundable for partial payouts.
A full payout disperses the entire original payment (including tax) to the Service Professional. OnCallable service fees remain unaffected.
All refunds trigger in-app & email notifications. Unless dispute resolution is initiated, partial refunds are withheld for 48 hours to allow either party to request dispute resolution.
A partial refund returns a disclosed percentage of the original payment (including tax) to the Client. The Service Professional receives payout for the remaining amount (including tax). OnCallable service fees are non-refundable for partial refunds.
A full refund returns the entire original payment (including tax) to the Client. Except for jobs in dispute resolution, full refunds also refund OnCallable service fees.
OnCallable applies a %20.00 service fee to all Client payments.
This document represents the rules, community code of conduct, and operational policy of OnCallable. By using OnCallable, you agree to abide by this document and all OnCallable governing documents identified herein.
OnCallable may update this policy as features evolve or to address new challenges. We’ll notify users of revisions.
Thank you for keeping this a safe, trusted, and professional platform for all.